The Industry And Commerce Department Analyzes The Complaint Characteristics Of Ten Kinds Of Goods Or Services Such As Shoes.

At the end of the year, the author saw on the consumer complaints platform of the 12315 industrial and commercial center of the city, since the beginning of this year, the center has received 13206 complaints of various kinds of consumption, 16.76% less than the same period last year, 9024 of which involved commodities, and 4182 involving services.

According to the 12315 center responsible person, more than 98.34% of these complaints have been resolved, and consumer understanding and business cooperation is an important factor in mediation complaints.

How to avoid similar disputes in the future, the industry and Commerce Department has analyzed the characteristics of the complaints of ten commodities or services, hoping that businesses can strengthen their self-discipline, while consumers can also take advantage of the advantages and avoid disadvantages, and avoid risks in time to achieve a pleasant and harmonious consumption.

Mobile phone: since the beginning of this year, the total number of complaints on mobile phones has reached 1795. Complaints focus on the quality of the products themselves, and do not return the goods according to the "three package" regulations, and replace them with old ones.

If the consumer purchased the mobile phone at the beginning of this year, there were still many malfunctions during the warranty period, and then asked the dealer to exchange the goods. But the dealer refused to return it on the grounds of the same type of cell phone in the shop.

In addition, the lack of invoices on the grounds of refusal to consumer repair, testing, mobile phone disputes this year has become a new hot spot.

Consumer Wang bought a cell phone after a week's failure, so he took the receipt and the "three pack" card to the maintenance department for testing. However, the inspection department refused to detect it on the grounds that the other party had no invoices.

Industry and Commerce commented: with the increasing number of consumers using mobile phones and the increasing frequency of mobile phones replacement, mobile phones have become a hot consumer product, resulting in a slight increase in complaints over last year.

As the mobile phone industry has not yet perfected the testing and after-sales service mode, consumers should try their best to choose products and sellers with strong brand.

Air conditioning: air conditioning complaints mainly include after-sales service is not in place, the arrival of goods is not in conformity with the model issued by the invoice, propaganda is not in conformity with the actual commodity, and consumers' property damage is caused when air conditioning is installed.

If consumers reflect, after the installation of air-conditioners, it is found that the leakage of internal machinery is still not good after several repairs. Another consumer complaint has claimed that the purchase of an air conditioner in the supermarket is not consistent with the model after being sent to the home, and consumers said that the new product was marked on the shell when they purchased the air conditioner, but when it was repaired for quality problems, it was discovered that the shell was produced this year, while the internal machine was produced last year. The product was manufactured last year, but it was produced in 2007.

A number of other consumers complained that the air conditioner was leaking out of the consumer's home because of improper installation or water quality problems.

Industrial and commercial comment: unlike ordinary commodities, air conditioning complaints are highly seasonal, especially in summer.

At the beginning of July, the 12315 centers received 12 complaints about air conditioning every day.

It is suggested that consumers should "prepare for rainy days" in the consumption of air conditioners, and try to buy and install them before the advent of high temperature in order to find and solve problems in time.

Shoes and clothing: the problem of shoes and clothing is almost the same, focusing on two aspects of quality and price.

A number of consumers claim hundreds of dollars or even thousands of dollars in the world famous brand sneakers have the phenomenon of degumming, and even consumers buy shoes with maintenance marks.

In the middle of this month, Miss Li found that the sleeves of the clothes she bought were reversed and demanded a refund, and the shop owner said that the clothes had been crossed and refused to return them.

The consumer disputes caused by promotions are mainly reflected in the price. If the price of clothing purchased by a consumer in a clothing store is 240 yuan, twenty percent off yuan will be 186 yuan, but when the clothes are taken home, it is found that there is a price tag inside, as long as 168 yuan.

Business Review: a large proportion of complaints about shoes and clothing come from shopping malls during major promotions.

Many consumers spend a lot of money during the big promotion. After a while, they find that some shoes and clothes are not needed. Some of them also use the original price when they celebrate the store, and then they will be discounted directly after the celebration.

Therefore, consumers are urged to face the big promotion rationally.

TV TV: color TV is a necessary consumer goods for new and new families. In recent years, with the development of LCD TV, the color TV, which has become more than 1000 yuan, has become the highlight of business publicity, which has caused a complaint about the false propaganda of color TV.

For example, a large household appliance store said in its advertisement that in from October 20th to 22nd, a prototype of a color TV set was discounted, but consumers bought it on the 20 day when the store opened, but was told that it was not available and that the prototype was not in the store.

Consumer Chen complained that in September 28th, a shopping mall advertised that the price was guaranteed within 19 days. So on the second day, Chen bought a LCD TV at a price of 9500 yuan.

In October 1st, Chen found that the TV set only sold 9000 yuan in the store.

Industry and Commerce commented: businessmen are not too disinclined to promote mass Merchandising for color TV and other commodities, but they must protect their words, otherwise they will be suspected of false propaganda.

While alerting businessmen to self-discipline, consumers should retain evidence such as slogans and so on for consumers to safeguard their rights.

Communication: with the maturity of information consumption, consumers complain about the complaints in the communications industry. The number of complaints has reached 914 this year. Almost all the complaints are related to all the operators in our city.

Complaints of communications include mobile phone disputes, value-added service disputes, package disputes, fixed telephone installation, troubleshooting, disputes and Overlord clauses.

Industry and Commerce commented: the rapid development of communication service reflects the improvement of people's living standard.

How to avoid infringement of their rights and interests, consumers should enhance their awareness of self-protection, such as checking and checking charges in time, cleaning up unapplied value-added services, comparing the advantages and disadvantages of various kinds of telephone packages, and making timely inquiries to operators' inquiries about suspicious communication services.

Washing and dyeing: the laundry has lost the washing clothes and the washing is the focus of consumers' complaints to the laundry.

Since the beginning of this year, the 12315 centers have received 677 complaints about such complaints and are increasing as the weather turns cold.

The quality problems that consumers mainly reflect include laundry damage, color matching, dyeing, fading and shrinkage. Most of these problems are caused by dry cleaning of dry cleaners without washing methods specified in clothing labels.

Industrial and commercial comment: the intersection of winter and winter and spring is the most concentrated season in the dyeing and finishing industry. Due to the uneven scale and scale of the washing and dyeing shop, the quality of the employees is not good enough to cause complaints.

The peak season for washing and dyeing has arrived. When consumers send laundry products, they must go to the large scale, brand operated laundry and dry cleaning. Before the dry cleaning, the operator will issue a dry cleaning voucher, which indicates the value of clothes, the old and new degree and the dry cleaning requirements. When picking up the goods, it is necessary to carefully check whether the clothes have any new quality problems.

Catering: the catering industry, which is the main body of self-management, is an industry which is easy to encounter complaints. Consumers' dissatisfaction with the catering industry is mainly manifested in the discovery of foreign substances in the dishes, and consumers may cause personal injury or property loss during the meal process.

If consumers eat in a fast food restaurant, they are injured by the glass door and hurt their right feet. This highlights the oversight of food safety and safety management in restaurants. Some restaurants have made many restrictions on the use of coupons under unspecified circumstances, which shows that restaurants are not standardized in management and publicity.

Industrial and commercial commentary: food is the food of the people. The consumption environment of food and beverage has been widely recognized by the public. In recent years, with the increase of consumer rights awareness and the introduction of relevant regulations, the catering enterprises in our city have improved in terms of the quality of dishes and standardized fees. Complaints about the catering industry are also decreasing, which has decreased by 19.91% compared with the same period last year. However, the problems of dining environment safety and coupons are also becoming more prominent.

Catering enterprises should attract customers in the aspects of quality and image, so as to enhance the enterprise grade.

Hairdressing: in addition to the common "beauty can not be anti disfigurement", beauty salons products for "three no" products and other quality problems, beauty salon industry complaints are most concentrated on prepaid card disputes.

Since the beginning of this year, a number of hairdressing shops in Xiangshan have suddenly evaporated, resulting in the cancellation of prepaid cards, such as the temporary closure of an image design center and a beauty care chain store in Tianyi Square. The two shop has previously issued prepaid consumer cards with a total value of several million yuan, causing consumers complaints.

Industrial and commercial reviews: prepaid consumption is widespread in the service industry. Prepaid cards enable businesses to recover the cost faster and give consumers a certain discount and quite a market.

However, due to time constraints and business closes, complaints about prepaid cards have always existed. This phenomenon is particularly concentrated in the hairdressing industry.

To this end, consumers should strengthen self-protection when choosing such services. First, they should consider whether they need long-term services, whether the service items are suitable for themselves or not. At the same time, we should inspect the market reputation and business conditions of operators, choose the businesses with high prestige, standardized management and high quality service, and reduce the risk of consumption as far as possible.

Repair: as of now, the 12315 center has received 340 complaints about repair, almost all of which are related to household appliances maintenance. Consumers mainly complain that businesses do not perform "three packages", fail to honor the "three package" period which they originally committed, do not repair or charge fees during the repair period, damage or lose items during repair, and fail to give timely maintenance or repair, and many times there are still failures and the division of responsibilities caused by failures.

Industrial and commercial commented: as the repair category mainly focuses on the "Three Guarantees" of household appliances, and most of the major appliances are involved in on-site maintenance and time-consuming, many maintenance technicians are hard to keep up with the technical requirements of new products, and often lack of household electrical appliances parts. Therefore, once consumers find household appliances problems, they should contact the distributors or related responsible units in time, and do not miss the best time limit of "three packets".

According to the relevant regulations, "state or province stipulates that there are quality problems in the" three package "products. Within 7 days from the date of sale, the operators should return, replace or repair the products according to the requirements of consumers. Within 15 days, they should be replaced or repaired according to the requirements of consumers.

Photo: good and bad laundry is easy for consumers to complain.