Singles Day Net To Promote Sequela: Taobao Semir Flagship Store Complaints

In December 2, 2011, "China's e-commerce complaints and rights protection public service platform" jointly sponsored by China Electronic Commerce Research Center and Boogle.cn was received by many netizens on Taobao.

Mr. Li said to this platform: "I ordered three items of clothing in Semir's fashion flagship store in November 11th. The order number was 107723651768072. After seven days, the shipment was not delivered. By December 1st, the goods were not delivered. The Semir customer service was not answered. No matter in any way, the store was not connected. The logistics information could not be found at all.

In December 1st, I was contacted with customer service. Customer service told me that the order was missing. I think the Sen store did not deliver the goods at all, and deceived the consumer on the grounds of losing it.

Miss sun reflected that she bought something in Taobao store Semir flagship store in November 11th. The order number is 468142549526. Up to now, there has been no news, nor is logistics information available. Every day, customer service is contacted, but so far no customer service has replied.

Miss Zhang responded, "I was assigned to Taobao at 0:52 on November 11th.

Mr. Zhou also reflected that he bought a down jacket at Semir Taobao fashion flagship store in November 11th, with an order number of 468155235924, and he still had not shipped it by December 1st.

Mr. Xin said, "I bought 3 items of clothing in Taobao mall Semir fashion flagship store in November 11th, and the order number is 115715925607723. Verified by the logistics department, the waybill for the Taobao Semir fashion flagship store is a fake waybill, which is a fake shipment and has not been returned yet."

Miss Wang reflected that she bought clothes at Taobao mall Semir flagship store in November 11th, with an order number of 107495264430170.

The seller guaranteed delivery at the latest 7 days, resulting in 24 days before delivery.

In addition, she bought three pieces, only received one, contact customer service refund, always no one, and refused to refund.

Miss Wang said that the service attitude of the store was extremely poor. It was always unreasonable to contact customer service. Before it was sold out, it did not tell the seller, and the seller was asked to apply for a refund. There was no response, nearly 200 yuan, and no refund has yet been made.

It is reported that the large number of orders added by Singles Day promotions also made some electric providers overburdened. Although more than half a month has passed, there are still many electricity suppliers still processing orders.

In response to complaints about slow delivery, poor service attitude, customer service ignored, courier slower than snail, wrong delivery, missing shipment and so on, Sen mobile flagship store has issued an apology letter in the network recently, reflecting on the shortcomings of its own team, indicating that it will continue to adjust services and increase manpower, and promises that no matter what kind of problems consumers encounter, they will not shirk their responsibilities and will be responsible for the end.

In this regard, China's e-commerce research