Business Promotion Plays The Role Of Bundling &Nbsp; Is It Reasonable For The Return Product To Purchase Additional Products?

Ma'anshan City Consumer The Association recently received two complaints about bundling sales. Consumers reflect that businesses are bundled in promotional activities, and the quality of the main products is up to the standard of return. There is no quality problem for the additional promotional products, but consumers have already used them. Businesses require consumers to buy Promotional products at the original price, and the main products can be returned. After the Consumer Association mediation, two complaints have been satisfactorily resolved.

A few days ago, Mr. Guo, a consumer in Ma'anshan, bought a value of 729 yuan in a store. Down Jackets For another 75 yuan, I got a pair of sneakers at the original price of 400 yuan. After returning home, I found that there was a serious depilation phenomenon in the down jacket. Then I found a businessman asking for a refund, and the merchant agreed to return the down jacket. However, because Mr. Guo had already crossed the sports shoes, Mr. Guo was asked to make up for it first. Gym shoes The price difference, and then back down jacket. Mr. Guo said he wanted to buy a down jacket and did not want sports shoes. He only bought 75 dollars for sports shoes because of promotions. Now, in order to return the down jacket, he bought shoes at the original price. He thought it was unreasonable.

Coincidentally, from Anhui Mr. Xu of Wuhu province has encountered similar problems. Mr. Xu came to Ma'anshan to work. He bought a windbreaker of 897 yuan and took part in the activity, plus 99 yuan to buy a sweater. After that, he found that the windbreaker pocket was broken and demanded a return. The businessman also wore Mr. Xu Xian through the sweater, which affected the two sale reason and asked him to make up the difference of the sweater before he could return it.

Two consumers complained to the Consumers Association of Ma'anshan. According to the investigation of Ma'anshan Consumers Association, it is believed that although the business is bundled together with the main commodities and the additional commodities, it should be regarded as two irrelevant commodities, because the consumers of additional goods are also paid after paying a certain amount, which should be regarded as a discount for merchants. When the quality problem of the main commodity can be returned, consumers should not ask the consumers to make up the difference of the additional goods.

Under the mediation of Ma'anshan Consumers Association, Mr. Guo made up 100 yuan of sports shoes depreciation fees and successfully returned the down jacket. Mr. Xu changed the windbreaker and received an additional compensation from a businessman's watch, and two consumers accepted it.