Products Are All "Three Packages". Why Do Consumers Still Feel Uneasy?

To buy mobile phones in Digital City, whether there is a "three pack" card is one of the most important criteria for consumers to choose. To buy shoes in shopping malls, the salesperson will put the "three pack" card in the package.

The "three pack" card has become a synonym for reassuring consumption.

However, in the complaints received by the 12315 hot line last year, product quality and after sales service are still the hardest hit areas.

We can not help asking: "three packages", why not rest assured?

The "three pack" is not "take all" in Monument for Liberation 100 shopping malls, the reporter conducted an investigation, all footwear businesses provide the "three pack" card drawn up by the municipal consumer committee, while cosmetics, clothing, tableware and other products do not have similar quality commitment credentials.

A related person in the shopping mall said that some manufacturers or businesses had marked the relevant refund conditions on the cashier's small ticket, but the consumables such as cosmetics could not be replaced.

"Not all products are implemented in 'three packages'.

City consumer committee said.

At present, the "Three Guarantees" are mainly focused on consumer complaints hotspots, such as shoes, motorcycles, agricultural machinery products, housing construction projects, mobile phones, fixed telephone, household audio-visual products, and micro computer products.

The "Three Guarantees" promise is a multifarious undertaking. The reporter noticed that the footwear products with unified "Three Guarantees" commitments were different.

In a brand's "three pack" card, the "three pack" period is described as follows: the selling price is above 400 yuan for 90 days, and the selling price is less than 400 yuan for 30 days.

On the "three pack" card launched by the municipal Consumer Council, the "three pack" period of leather shoes is 90 days with a price of more than 300 yuan, 100 to 300 yuan for 60 days, and 100 yuan less for 30 days.

In this regard, the Municipal Committee of the consumer committee explained that the "three pack" card was not mandatory, but suggested that enterprises should use it.

Therefore, the version of the "three pack" card used by different enterprises may be different, but the general content is still the same.

Who will explain the "three pack" card?

In November last year, Ms. Zhang bought a pair of leather shoes from a shopping mall in Monument for Liberation, but in January this year there was a problem of fracture between the shoes and the joints.

Because in the "three package" period, Miss Zhang thinks that things should be very simple.

But when it was repaired at the mall, it went wrong.

The salesman thought this was a "cut off".

The reason why the two parties are locked together is that the former is the scope of repair and the latter is the replacement area according to the "three pack" card.

What are the differences between consumers and businesses on the "three pack" card?

City Consumers Committee explained that the "three pack" card was invited by experts and consumers in related fields.

For individual differences, experts can be identified in the authoritative department, or they can call the consumer committee for consultation.