539 Yuan Leather Sandals Will Wear Off Once They Wear A Patent Leather.

At 9 o'clock in the evening of July 30th, Ms. Lee told the business daily that she bought a pair of leather sandals in Sanya Pearl Plaza, and only once wore them.

She suspected that it was a quality problem and asked for new shoes. After consultation failed, she reported to 12315.

The law enforcement officers of Guangming industrial and commercial bureau of Sanya received a report and rushed to the scene for processing. At the same time, they said that although the manufacturer had a disclaimer, it was suspected of violating the protection fee of consumers' rights and interests, no matter what kind of product it was, it must ensure the quality.

New shoes wear once, and then peel off.

On the evening of July 30th, when the Commercial Daily reporters rushed to the Pearl Plaza in Sanya, Ms. Li and her friends were working at the Staccato store, the four floor of the Plaza.

Reporters saw that Ms. Lee bought leather sandals for blue, the instructions indicated that they were made of fetal bovine lacquer, and a leather coating on the back of the heel had ruptured.

Reporters carefully observed that the broken paint is very thin.

According to Lee recalled, at noon on July 25th, when she was wandering around the four floor of Pearl Plaza, she saw this pair in Staccato store.

The original price of 1097 yuan was only 539 yuan after the discount, and she bought the shoes with no effort.

On July 28th, the first time he wore these shoes to work, it was only a short distance from solidarity Road to the people's Hospital of Sanya. In the afternoon, I found a shoe lacquer on the heel of the shoe fell off. "Just wear it once, so the shoes are of poor quality."

Shop staff considered artificial damage.

Ms. Li told reporters that in July 28th, she took the broken shoes to the exclusive store. At that time, the Staff promised to return to the factory on the same day. In July 29th, he told her that because the time needed to return to the factory was longer, it could only be maintained by the master in Sanya, and could not guarantee the restoration of the original.

She suspected that there was something wrong with the quality of the shoes and asked for new shoes.

A staff member at Staccato store explained that judging from the damage of Ms. Lee's shoes should be man-made damage. It can't be natural shedding or quality problems.

If Ms. Li insists that it is a quality issue, it can only be identified.

So this situation can only be maintained and can not be replaced. In view of the relatively long time required to return to the factory, the master of Sanya will be able to repair it, but there is no guarantee of restoring it.

After many consultations failed, Ms. Lee called 12315 to make a complaint.

Manufacturer's disclaimer suspected of breaches of consumer law

At 9:20 pm on July 30th, law enforcement officers from Sanya Guangming industrial and commercial center rushed to the scene.

Law enforcement officers believe that if customers do not recognize the judgment of the shop, they can send their shoes to professional institutions for accreditation, but the appraisal fees are high, and they hope that the two sides can negotiate and resolve them.

The reporter noted that the manufacturer's three package statement did not carry out quality assurance for the following situations, including "non standard goods, processed products, no quality assurance cards and purchase shoes credentials, consumers were wearing improper maintenance, self damage, self dismantling and repair". The staff of the shop said that Li Nv's leather sandals belonged to the inferior products and processed products, which were not guaranteed by quality assurance.

In this regard, law enforcement officials said that the manufacturer's disclaimer has been suspected of violating the "consumer protection law" (referred to as "consumer law"), no matter what kind of products, as long as the sale must ensure quality.

After coordination, the store agreed to return the shoes to the manufacturer for repair.

On the afternoon of July 31st, Ms. Li telephoned the reporter that the store had agreed to send the shoes back to the manufacturer for repair, and now said no more.

A staff member surnamed Wu said that the damage to the heel of leather sandals was hard to repair because they broke the epidermis and could only be colored, but they could not guarantee that the colors were exactly the same. They could only be maintained by the master in Sanya.

She was very angry at the way the store had gone wrong and hoped that the store would take good faith and deal with the matter well.