Correct Answers To Problems In Clothing Management

Classic problems in sales!

When a customer returns, will the customer pick the fabric, color, or length?

Wrong: wasn't it good when you bought it before?

I am sorry, but if it is not the quality problem, our company will not give it back.

Sorry, sorry, this is not our problem. There is no way out!

Wrong: it won't be short! It won't be long! The color is very nice. The fabric is very good. It's imported fabric. There will be no problem.

Wrong: why didn't you say so before?

Wrong: do you want to change it?

Yes, if there's room for change.

Do you think

What's your dissatisfaction?

This is true: in fact, the advantage of this color is that the length is so designed so that when you wear it, it looks particularly - (reintroduction and introduction of the selling point).

Yes, if there is no room for change, it can only be processed by exchanging goods.

Well, I'll take a look at some of them and change it for you. What kind of fabric (length, color, style) do you like? (converted to replacement).

Yes, I am really sorry! Because what you just said is not a quality problem. Do you think so? Do you think so? Tell me about the fabric, style and color you like, let me introduce it to you. These are our new models this year. There must be some suitable ones for you.

Two, your brand is also high-end. Why is it not very good to work? Do you think there is a thread on this side?

Wrong: This is normal.

Wrong: this small problem is inevitable.

Wrong: Oh, just cut it off. It's okay, it doesn't matter!

Wrong: now the clothing is like this, this is a common phenomenon, just handle it!

Yes, thank you for telling me about this situation. I will react with the company immediately, and make an immediate adjustment. Thank you very much. Come on, I'll change another one for you to try on.

Right. Oh, it doesn't matter. I'll take care of it. I'll take another new one for you to try on.

Three, this fabric is not good, easy to deformation, stabbing people!

No, no! We've never sold such a problem for so long.

Wrong: how come? No!

Wrong: this fabric will not have this problem.

Wrong: you should not say this kind of fabric.

Wrong: when you wear it, you can add one more.

Yes, excuse me, what is the matter, please? (inquire the reason is that the different fabric, the wrong way of washing, the usual maintenance is not in place, etc.)

This is the case.

Yes, the fabric is not very good. I want to know about this problem, because we did not hear the customer say so in the past. Can you tell me about this situation?

Yes, if the fabric itself does produce such a problem.

Yes, in fact, every fabric has different maintenance methods and ways of wearing. Especially, like our fabric, the advantage of our fabric is that - so customers can best maintain and wear -

Four, sweater washing according to the requirements of washing also fade.

Wrong: it's normal to lose a bit.

Wrong: generally normal washing should not be!

Wrong: How did you wash it?

Wrong: I haven't met this kind of condition.

Wrong: why do we always have this problem 1

Wrong: Alas! What a bother!

Yes, (normal fading), in fact, the quality of each kind of fabric is different from that of the finishing. Some styles of clothing are designed to highlight their characteristics, so they adopt some kind of fabric (using some special dyeing technology), so some fading is normal. This will make the color look more natural, so you can rest assured that this is normal. If it is a quality problem, we will certainly serve you in place.

Right: Thank you for telling me this situation! I'm really sorry for your trouble. I'll report it to the company immediately. Please take a seat on this side of your side. I'll handle it for you right away!

Yes, (not changing the goods, asking for reasons) Oh, what a mess! Please sit down for a while and drink a glass of water for a rest. Let's get to know the situation again. How did this faded condition happen?

Five, will this kind of clothing shrink? Will it fade?

Wrong: no! Our cloth does not shrink.

Wrong: pay attention when you wash it. Don't wash it with machine.

Wrong: it will shrink a little. Pure cotton will shrink a little.

Wrong: should not.

Wrong: don't worry, it will shrink and I will talk to you.

Wrong: No.

Yes, you can rest assured, because this is - fabric, so there will not be such a situation, you can rest assured that wear.

Yes, that's right! This is really something to pay attention to, because the advantages of fabrics are that they should pay attention to when wearing them.

Yes, you can rest assured that this fabric will not shrink as long as it is not machine washable.

Six, why do you wear so much clothes?

Wrong: no! How can it be spent?

Wrong: This is the most popular color this year.

Wrong: you can look at other sections.

Wrong: you look nice in it! You may not be used to it yourself.

Wrong: this color should be good

Wrong: our style is like this

Right: Yes! It's really a bit daring, but it's very nice to wear, because your skin color - ---- style - - so you wear a very strong fashion sense.

Right: Yes! A lot of people think this style is a bit of flower at the first glance, but it's different after wearing it, especially your skin color - style - especially in the atmosphere. It's very interesting.

Yes, this is the most popular color this year. It has a strong sense of fashion. You may be conservative before dressing. Actually, you can try it and change your style.

Seven, your style is so few!

Wrong: how can it be less?

Wrong: what kind of money do you want?

Wrong: we've got a lot here.

Wrong: let's see if there is any suitable one.

Wrong: almost sold.

Wrong: new products arrive in two days.

Yes, yes, we don't have many products here, but all of them are carefully selected by our boss. Each has its own characteristics. Let me introduce it to you. What kind of style do you like?

Yes, we do not have many styles here, because our boss likes more distinctive clothes, but there are several items that I think are very suitable for you. Come here, please. I would like to introduce to you. Would you like to see the jacket first, or -

Yes, huh! Our characteristics are less and more refined, though there are not many styles, but everything has its own characteristics! {page_break}

Eight, too expensive!

Wrong: it's too expensive.

Wrong: we have no bargaining power here.

Wrong: how much is it?

Wrong: it's not expensive. It has already been discounted. It's much cheaper than the original price.

Wrong: we are promoting sales now. We should buy more and not be too expensive.

Error: This is imported fabric.

Right: if we only look at the price tag, it will really make people feel this way, but our price will be slightly higher because we really do a good job in quality. Of course, you do not want to buy a dress to change only a few times, so it's a waste, isn't it?

Right: if we only look at the price tag, it will really make people feel this way, but our price will be slightly higher. Because our design is very good, so the style customers are also very fond of it. They will often wear it if they buy it. If they buy a piece of clothes, they will be put away for one or two times, which will be a real waste of money.

Nine, wearing inappropriate clothes

Wrong: in fact, your figure looks very nice.

Wrong: what's wrong?

Wrong: No, it's great!

Wrong: maybe you're not used to it. Actually, it's pretty good.

Wrong: do you want to try another set?

Wrong: how inappropriate it is, I think it is very suitable!

Yes, excuse me, what kind of style do you prefer? Let me introduce it to you.

Yes, ask questions.

What's wrong with you? Let me help you with it.

Yes, if it can be processed.

I see. This part can be changed for you. This is a small problem. The most important thing is that you wear it very special -- (with compliments).

Yes, if it can not be processed.

I see. There are still several sets that are quite in line with your requirements. You must be satisfied. Please wait for a moment. I'll bring them for you.

Ten, people's first line brands are discounted. Why don't you give them a discount?

Wrong: silence

Wrong: no way. The company's regulation is like this.

Wrong: many brands are not discounted.

Our brand is like this.

Yes, I have seen them. They also give discounts.

Wrong: do you have such a discount that you are so rich?

Yes, in fact, there are many reasons for discounts. For example, stocks, festivals, and seasonal products may all cause discounts. Our company will ask the whole country to maintain the agreed price because it wants to be responsible to every customer. It is hoped that no matter when customers buy anything in the shop, they will not worry that they will be cheated because they do not share the same price.

Yes, mainly for each.

Different strategies, we hope that customers will buy the same price at any time, so that their hearts will be more comfortable.

Eleven, why is it so expensive, can you give me a discount?

Sorry, sorry, we all have no bargaining power.

Wrong: no discount.

Wrong: season products are not subject to discount.

Wrong: there is no discount now.

Wrong: it may take a while.

Yes, if you simply look at the price tag, it will really make people feel this way. It's just that our price will be slightly higher because our design, workmanship, after-sale service is very good, and the quality is guaranteed. Besides, buying clothes is not necessarily just a discount. It's not suitable and important, is that right?

Yes, I am sorry about this. Because we have a flat price in addition to the discount during the promotion period, but - (to the VIP card or the selling point).

Twelve, are there no discount for old customers?

Sorry, sorry, our old customers and new customers are all priced.

Sorry, sorry, there is no way! This is what our company stipulates.

Wrong: we are all priced by the company.

Yes, ha ha! Thank you very much for your support (so long time), but you must understand this point, because we hope that we can have better value and quality and really be responsible to our old customers, so that you will be more satisfied with our brand.

Yes, thank you very much for your support, but I am very sorry about the discount. But you can rest assured that our company has always been very honest in pricing, so the price will be very affordable.

Thirteen, buy a piece, do not discount, good; then I buy 4 pieces, how do you not discount it? If not, I will buy one.

Sorry, sorry, this is not a problem.

Wrong: we really do not discount new products.

Wrong: it's most important for you to wear nice clothes, isn't it?

Wrong: our products are indeed very cheap.

Wrong: don't do that. You know, it's hard for us to do that.

Wrong: then consider it.

Yes! Yes, if I were you, I would definitely like to have a discount if I buy 4 pieces.

Yes, oh! This is really a pity! Because these are all very suitable for you, which is a pity which is missing. So, I'll try my best to help you to apply for a look. Please wait a while later (let the customer know that you are solving it for him).

I'm really sorry. It's really not easy for a garment to wear a good fabric. It's not easy for the style customer to enjoy it. If you don't wear it well, you may not consider it any more. The most important thing is that you wear it (plus selling points and praises). What a pity that these clothes are not worn on you.

Fourteen. Why have I never seen this brand before?

Wrong: has it? Our shop has been open for several years.

Wrong: we are new brands.

Wrong: maybe you didn't pay attention.

Wrong: we are quite famous in the clothing industry.

Wrong: we have advertisements in many magazines.

Wrong: impossible.

Yes, that's a pity! But it doesn't matter. I can come to know about it today! I'll give you an introduction.

Yes, dear! I'm sorry, but we have to review it.

But it doesn't matter. I'm glad to have the opportunity to introduce our brand to you today.

Right. Oh, that's a pity. Our brand has been around for years. Our main customers - the main style - our characteristic is -

Yes, ha ha! Yes! We are a new brand and have just entered the shopping mall. So you need more support and care.

Fifteen, I'm just browsing.

Wrong: look at it casually.

Wrong: it doesn't matter.

Wrong: you first look, like, you can try it on.

Wrong: there are several new models that are good.

Wrong: OK.

Wrong: Oh

Yes, that's right. It doesn't matter. Look at it more, compare it, wait until when to buy it, then know how to help yourself pick the most suitable product. What kind of clothes do you usually pay attention to?

Yes, it doesn't matter. We should know more about it, so that you can have a better understanding of our brand. When we need it later, we can help you find your products more accurately.

Let me introduce you to you.

Yes, it doesn't matter. Now I know more about it. I will be more professional when I choose later. You can rest assured that whether our customers buy or not, our professional service is the same. What kind of clothes do you usually prefer? {page_break}

Sixteen, which is better than that of your family?

Wrong: each has its own characteristics and its customers' preferences.

Wrong: it's hard to say.

I don't know much about other brands.

Wrong: both are good.

Wrong: they just play a lot of advertisements.

Wrong: customers like it.

Yes, actually, these brands are all good, each has its own characteristics. It mainly depends on the style, style, and suitability that you like.

Yes, you really have a good eye. The brands you mentioned are very characteristic and design styles, because these brands are all good brands, so it's not a good brand, but it depends on which brand of products you prefer.

Yes, in fact, it should not be said which one is good, because these brands include our brands in the market are good brands, and each has its own customer base. The key is to see the needs of the customers.

Seventeen, people beat 40 percent off. Why can't you?

Sorry, sorry, this is the company's regulation.

Wrong: we have a unified national price.

Sorry, sorry, we are a franchised store.

Sorry, sorry, we can't help it.

Wrong: I hope I can sell 50 percent off if I can.

Wrong: some are discounted after being pulled up.

Yes, in fact, we also want to sell our products to customers at the most favorable price, but you know that discounts are related to many aspects, such as quality, after-sale, craft and so on. The most important thing is that you don't buy products of this kind every day, so protection is the most important thing, like my friends before.

Yes! Yes! 40 percent off, when it comes to discount, it's cheaper to feel 40 percent off. In fact, if we make a slight amendment in pricing, we can also play 40 percent off, but that's not good enough for customers. If you are not trustworthy in price, you will be more difficult to believe in quality. Do you think so?

Eighteen, why are your products more expensive than others?

Wrong: because the quality is different.

Wrong: because our design is better and more famous.

Wrong: manual and design are different.

Wrong: you want cheap ones.

Yes, the other person you mean is - ah!

That's the way it is.

Yes, it is! In fact, for brands, prices will not be arbitrarily formulated. He must follow the quality, product technology, after-sales and other factors to consider, and then make a reasonable price, because we do not want you to just come once, if you can become our old customers that is the most important, do you say?

Yes, yes! Not only did you ask this question, there were several customers who started asking this question at first, but later they not only became our customers, but also helped us introduce a lot of customers. For example, Mr. Zhang (looking through customer information as proof), he introduced many customers on Valentine's day last year, because he thought we could buy good products at ease here.

Nineteen, your company now 30 percent off, will there be a lower discount?

Wrong: that's not true.

Wrong: this discount is almost the same.

Wrong: not very likely.

Wrong: it depends on the company's policy.

Wrong: generally not.

Wrong: not before, I don't know.

Yes, you can rest assured that our brand is based on the responsibility of our customers. Therefore, the principle of discount is quite strong. We will never make any discounts at discount. If the discount is very confusing, you will not feel secure when buying it. Do you think so?

Yes, you can rest assured that our brand is more standardized in this regard, of course, this is also a responsible performance for customers. If we discounted, it would be too low a day, even if the product you like again, there will be no sense of security to buy it.

Twenty, the accompanying people say, "I don't feel good" or "I feel normal".

Wrong: why is it bad? He wears very distinctive clothes.

No, I don't think so. I think it's good.

Wrong: do you think so?

Wrong: the main thing is whether you feel good or not.

Wrong: it doesn't matter! We can see something else.

Wrong: This is our key product this season.

Yes, you are very attentive to your friends. It's nice to have such a friend of yours. What kind of style do you think is more suitable for your friend? Let me introduce it to you. Let's give you advice and help your friends find a suitable one.

Yes, you really care about your friends. It's nice to have a friend like you! What do you think makes you feel bad? You can tell me that I can help you to suggest a more suitable product like this. Let's exchange views again.