How Should Apparel Retailers Respond To Returns?

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During the process, there is a frequent occurrence of return and replacement. Shopkeepers or purchasers should grasp the skills of return and replacement, avoid disputes in return, or affect the normal operation of shops.

1, return

Shop sales return often happens.

In such a case, it is best to handle barter.

For pure return, we should pay attention to:

1) the original invoice must be recovered and cancelled, and the casual wear will be returned with the reserve fund, and clear records will be made at the time of checkout.

2) sort out the returned garments and go straight to the shelves if there are no defects.

3) if you need to return the supplier, fill in the return form.

4) if it can not be dealt with in the above way, it is classified as a cost loss.

It is deducted from stock.

2, exchange goods

The replacement process is as follows:

1) when the owner finds out the clothes that are not in accordance with the regulations, they should pfer the goods immediately.

2) the shopkeeper immediately collate the clothes that should be changed.

At the same time, contact the supplier for replacement.

3) the supplier receives the notification from the owner of the store and carries the corresponding change clothing to the shop for acceptance and replacement during the time limit stipulated in the supply contract.

The traditional way of return is physical refund, and logistics costs are high.

In order to reduce the logistics cost in the return project, the store usually adopts the method of negotiating with the supplier immediately after the confirmation of the garment is eliminated, and discussing the return processing method after 2 months or 3 months, and strives to reach a "return processing agreement" and return the goods according to the following two ways:

1) make the garment a one-time price reduction.

2) use the clothing as a special promotional clothing.

This modern return processing method can not only substantially reduce the logistics cost of returns, but also add rich content to the promotional activities of stores.

3) if the logistics cost of the returned goods is less than that of the price reduction, when the physical return method is adopted, the store shall arrange the replenish and withdraw shelves and the display shelves in addition to arrange in a timely manner in a timely manner so as to ensure the continuity of the linking process.