Doing The Clothing Business: The Tough Problems Encountered In Clothing Sales Should Be Handled Accordingly.

do Clothing business In particular, clothing sales often encounter some thorny problems. Here are some ways to deal with it.

1. When customers return, customers will pick. clothes Fabric, color, or length?

Wrong: wasn't it good when you bought it before?

I am sorry, but if it is not the quality problem, our company will not give it back.

Sorry, sorry, this is not our problem. There is no way out!

Wrong: it won't be short! It won't be long! It looks very nice. Fabric Very good, imported fabric, no problem!

Wrong: why didn't you say so before?

Wrong: do you want to change it?

Yes, if there's room for change.

What do you think the fabric (length, color) is dissatisfied with?

This is true: in fact, the advantage of this color is that the length is so designed so that when you wear it, it looks particularly - (reintroduction and introduction of the selling point).

Yes, if there is no room for change, it can only be processed by exchanging goods.

Well, I'll take a look at some of them and change it for you. What kind of fabric (length, color, style) do you like? (converted to replacement).

Yes, I am really sorry! Because what you just said is not a quality problem. Do you think so? Do you think so? Tell me about the fabric, style and color you like, let me introduce it to you. These are our new models this year. There must be some suitable ones for you.

Two, your brand It's also high-end. Why isn't work very good? Do you think there is a thread on this side?

Wrong: This is normal.

Wrong: this small problem is inevitable.

Wrong: Oh, just cut it off. It's okay, it doesn't matter!

Wrong: now. clothing This is a common phenomenon. Just handle it!

Yes, thank you for telling me about this situation. I will react with the company immediately, and make an immediate adjustment. Thank you very much. Come on, I'll change another one for you to try on.

Right. Oh, it doesn't matter. I'll take care of it. I'll take another new one for you to try on.

Three, this fabric is not good, easy to deformation, stabbing people!

No, no! We've never sold such a problem for so long.

Wrong: how come? No!

Wrong: this fabric will not have this problem.

Wrong: you should not say this kind of fabric.

Wrong: when you wear it, you can add one more.

Yes, excuse me, what is the matter, please? (inquire the reason is that the different fabric, the wrong way of washing, the usual maintenance is not in place, etc.)

This is the case.

Yes, the fabric is not very good. I want to know about this problem, because we did not hear the customer say so in the past. Can you tell me about this situation?

Yes, if the fabric itself does produce such a problem.

Yes, in fact, every fabric has different maintenance methods and ways of wearing. Especially, like our fabric, the advantage of our fabric is that - so customers can best maintain and wear -

Four, sweater washing according to the requirements of washing also fade.

Wrong: it's normal to lose a bit.

Wrong: generally normal washing should not be!

Wrong: How did you wash it?

Wrong: I haven't met this kind of condition.

Wrong: why do we always have this problem 1

Wrong: Alas! What a bother!

Yes, (normal fading), in fact, the quality of each kind of fabric is different from that of the finishing. Some styles of clothing are designed to highlight their characteristics, so they adopt some kind of fabric (using some special dyeing technology), so some fading is normal. This will make the color look more natural, so you can rest assured that this is normal. If it is a quality problem, we will certainly serve you in place.

Yes, thank you for telling me this. I am sorry to bother you. I will report to the company immediately. Please sit down for a while, and I will deal with it immediately.

Yes, (not changing the goods, asking for reasons) Oh, what a mess! Please sit down for a while and drink a glass of water for a rest. Let's get to know the situation again. How did this faded condition happen?

Five, will this kind of clothing shrink? Will it fade?

Wrong: no! We are here. cloth No shrinking!

Wrong: pay attention when you wash it. Don't wash it with machine.

Wrong: it will shrink a little. Pure cotton will shrink a little.

Wrong: should not.

Wrong: don't worry, it will shrink and I will talk to you.

Wrong: No.

Yes, you can rest assured, because this is - fabric, so there will not be such a situation, you can rest assured that wear.

Yes, that's right! This is really something to pay attention to, because the advantages of fabrics are that they should pay attention to when wearing them.

Yes, you can rest assured that this fabric will not shrink as long as it is not machine washable.

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Six, why do you wear so much clothes?

Wrong: no! How can it be spent?

Wrong: This is the most popular color this year.

Wrong: you can look at other sections.

Wrong: you look nice in it! You may not be used to it yourself.

Wrong: it should be fine.

Wrong: our style is like this.

Yes, it is. This flower is indeed daring, but you wear it very well because your complexion is so stylish that you wear a strong sense of fashion.

Yes, yes! Many people will feel that this style is a little bit flower at first glance, but it will be different after wearing it. Especially your complexion, style, is especially atmospheric.

Yes, this is the most popular color this year. It has a strong sense of fashion. You may be conservative before dressing. Actually, you can try it and change your style.

Seven, your style is so few!

Wrong: how can it be less?

Wrong: what kind of money do you want?

Wrong: we've got a lot here.

Wrong: let's see if there is any suitable one.

Wrong: almost sold.

Wrong: new products arrive in two days.

Yes, yes, we don't have many products here, but all of them are carefully selected by our boss. Each has its own characteristics. Let me introduce it to you. What kind of style do you like?

Yes, we do not have many styles here, because our boss likes more distinctive clothes, but there are several items that I think are very suitable for you. Come here, please. I would like to introduce to you. Would you like to see the jacket first, or -

Yes, ha ha! Our characteristics are less and more refined, though there are not many styles, but everything has its own characteristics.

Eight, too expensive!

Wrong: it's too expensive.

Wrong: we have no bargaining power here.

Wrong: how much is it?

Wrong: it's not expensive. It has already been discounted. It's much cheaper than the original price.

Wrong: we are promoting sales now. We should buy more and not be too expensive.

Error: This is imported fabric.

Right: if we only look at the price tag, it will really make people feel this way, but our price will be slightly higher because we really do a good job in quality. Of course, you do not want to buy a dress to change only a few times, so it's a waste, isn't it?

Right: if we only look at the price tag, it will really make people feel this way, but our price will be slightly higher. Because our design is very good, so the style customers are also very fond of it. They will often wear it if they buy it. If they buy a piece of clothes, they will be put away for one or two times, which will be a real waste of money.

Nine, wearing inappropriate clothes

Wrong: in fact, your figure looks very nice.

Wrong: what's wrong?

Wrong: No, it's great!

Wrong: maybe you're not used to it. Actually, it's pretty good.

Wrong: do you want to try another set?

Wrong: how inappropriate it is, I think it is very suitable!

Yes, excuse me, what kind of style do you prefer? Let me introduce it to you.

Yes, ask questions.

What's wrong with you? Let me help you with it.

Yes, if it can be processed.

I see. This part can be changed for you. This is a small problem. The most important thing is that you wear it very special -- (with compliments).

Yes, if it can not be processed.

I see. There are still several sets that are quite in line with your requirements. You must be satisfied. Please wait for a moment. I'll bring them for you.

Ten, people's first line brands are discounted. Why don't you give them a discount?

Wrong: silence

Wrong: no way. The company's regulation is like this.

Wrong: many brands are not discounted.

Our brand is like this.

Yes, I have seen them. They also give discounts.

Wrong: do you have such a discount that you are so rich?

Yes, in fact, there are many reasons for discounts. For example, stocks, festivals, and seasonal products may all cause discounts. Our company will ask the whole country to maintain a unified price because it wants to be responsible to every customer. It is hoped that no matter when customers buy anything in the shop, they will not worry about it because they feel that they are being cheated because they do not share the same price.

Yes, mainly because each brand strategy is different. We hope that customers will buy the same price at any time, so that their hearts will be more comfortable.