The Golden Rule Of Communication Between Clothing Salesmen And Customers

Use words in any case, do not say "I can't do it", but use some affirmative words, such as "I will try my best", "this is not a simple question" or "I want to ask my boss"; never say "this is a problem", and say, "surely there will be a way"; say to your customer, "this is the way to solve the problem", and do not say "to solve the problem you must do so"; if a customer asks you for something that is impossible at all, what should he do?

From the point of view and try to say, "this is not in line with our company's routine, but let's try our best to find other solutions".

When we say "we" less "I", the clothing salesmen will give the other side a psychological hint when they say "we": the clothing salesperson and the customer are together, thinking from a customer's point of view, though it is only a word more than "I", but a little closer.

Northern clothing salesmen have some advantages in working in the south. Northerners like to say "we". Southerners are used to saying "I".

Keeping the same way of speaking, some of our young clothing salesmen may not pay much attention to them. They are quick in thinking and speak with a clear tongue. They speak more quickly and quickly. They are old enough to keep up with customers. They simply do not know what you are talking about, and are easy to cause customers' antipathy.

Our company has a clothing sales staff selling good long projects. This gentleman is not very talkative, nor does he have many brilliant skills in selling skills. But he is very closely related to the supervision in the project, and the supervisor is usually the old engineer who will retire at the age of 60. This gentleman seems to have a great deal of research on the old man's psychology. Every time he talks with the supervisor, he will get some income after he has finished talking.

The best old engineers are ours.

A staunch supporter employed in this project.

Show that you have enough time. Although you are overloaded and the boss oversees you, do not show that you have no time to show him in front of customers.

To treat him with a relaxed tone and patience is a way to satisfy the customer, even if you can't immediately meet his requirements.

If the customer feels that you will try to help him, he will be happy even if he has to wait for a long time to satisfy his request, and even if he can not help him at the end.

Always put down the phone later than the customer, and the salesperson's work pressure is also very valuable. Especially when he talks with a more familiar customer, it is easy to make this mistake.

There is no way to say a few words to the customer. When the other person hung up the phone, he would hang up first, and the customer must be unhappy.

Always put down the phone later than the customer, which also reflects respect for customers.

Some salesmen have good habits and say, "Zhang, there's nothing I can do first."

When you talk with customers, you don't answer the phone. There's nothing more about the salesperson than the phone. It's impossible to talk to customers without a phone.

But most of our salesmen are very polite. They will ask for permission in the form of answering the phone. Generally speaking, the other side will be generous enough to say no problem.

But I tell you, the other person is in the bottom of his heart: "it seems that the person on the phone is more important than me, why he will talk so long", so the salesperson will never answer the phone when he first visits or visits.

It is important to call the phone truthfully, and then hang up quickly after the meeting.

Do not give up any dissatisfied customer, an excellent one.

It is very clear: the customer's idea always changes, asking him his preferences and introducing all the clothes to him are all in vain. He has just agreed with him. He immediately changed his mind to buy another kind of clothing.

The same is true of serving customers: sometimes a five minute conversation is enough to calm down a customer who is grumbling and threatens to compete with your competitors and sign a new contract with you.