Communication Beauty Of Civil Servants' Office Etiquette

The basic civil servants are often different in their specific work, but in essence, they can not avoid dealing with others. Therefore, in the actual work, the grass-roots civil servants must strive to communicate in the United States, that is, properly coordinate their various interpersonal relationships, attach great importance to each contact object, seek unity within, and seek development outside.

(1) internal communication

Civil servants at the grass-roots level must first deal with all kinds of internal interpersonal relationships in their units and departments, because they are the foundation of all kinds of communication that they have to face up to. When conducting internal communication, grass-roots civil servants should be united, strict with themselves, lenient towards others, and good at coordinating various internal interpersonal relationships.

1. communication with superiors. In the actual work, the grass-roots civil servants can not handle their relations with their superiors. To accomplish this, there are three basic principles: first, to obey the leadership of the higher authorities and to abide by their duties; and the two is to protect the superiors. Authority Be considerate of superiors; three, we must respect our superiors and support our superiors.

2. communication with subordinates. When interacting with subordinates, the grass-roots civil servants must not condescend and bluff. To deal with the relationship between subordinates and the lower level, the grass roots civil servants should pay attention to the following three aspects at least. First, we should be good at "respecting intellectuals and respecting intellectuals" and respecting subordinates' personality. Two, we should be considerate of subordinates and attach importance to communication between the two sides. Three, we should be good at caring for subordinates and supporting subordinates.

3. associate with level. Handling interpersonal relationships with colleagues at the same level can not be ignored by grassroots civil servants. When dealing with Ping level colleagues, the grass-roots civil servants should pay full attention to the following three points: first, we should unite with each other and not allow division; two, we should cooperate with each other and not allow each other to dismantle the other; three, we must encourage each other and not allow sarcasm to be sarcastic.

(two) external communication

Whether for business or for private purposes, grass-roots civil servants have plenty of opportunities to interact with outsiders. Entertainment 。 When interacting with or interacting with outsiders, grass-roots civil servants should not only forget the maintenance of the government's image and personal image, but also watch their manners and behaviors so as not to lose their identity. In the following two kinds of common external contacts, the grass roots civil servants should take good care of themselves.

1. communication with the masses. When dealing directly with the masses, the grass-roots civil servants should not forget their identities, nor emphasize their identities too much. They must have a strong sense of serving the masses, and they can not always live in the status of alms. When serving the masses, it is necessary to treat people with enthusiasm and do not allow the masses to make sarcastic remarks. Two, it is necessary to take the initiative to serve and not to be indifferent to the masses; three, we must take the trouble to not be patient with the masses; four, we must treat each other equally, and do not allow differences between the masses.

2. contacts with society. Many times, grass-roots civil servants are inseparable from contacts with people from all walks of life. When dealing with people from all walks of life, the grass-roots civil servants must do the following five points: first, to master the sense of propriety and prevent misconduct; two, to prevent public and private differences. Promote one's private interests under the guise of serving the public Three, we must keep away from the color of money and prevent corruption and degeneration; four, we must face up to power and prevent power and money transactions; five, we should make friends and prevent gangs.