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How Does Electricity Sell To Front Desk Receptionists?

2013/10/21 21:22:00 35

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Telemarketing Receptionist And Receptionist Skills

1. to overcome psychological barriers

you might as well understand why you feel that you are not afraid of breaking through the phone call: is it due to past experience that < a href= > http://www.91se91.com/pioneer/ > psychological barrier > /a > we must break through this psychological barrier; whether we have been taught since childhood:

"Do you think the buyer company is your parents? You dare not offend easily.

Do you think in terms of the person who answers the phone and imagine how he will refuse you?

If you think so, it turns out that two people are rejecting you.

2.. Note the tone .

it's like calling a good friend. "Good morning, is Mr. Zhang in?" do not say, "I am XX". I want to name the company.

Don't say, "I am XX of XX". If the person who answers the phone says his own name, say, "Hi, Miss Li, is Mr. Zhang there?"

3. turn the receptionist into a friend /p >

you said in the usual opening speech, "good morning! I am XX. I want to talk to Mr. Zhang. May I have your name?" the person who answered said, "I am his secretary, Miss Li.

You said, "if you were me, and you had to talk to Mr. Zhang, what would you do?"

4. avoid direct interrogation, /p >

People who answer P usually ask you three questions: who are you? What company are you? What's the matter? If you don't answer these questions directly, they don't know what to do.

Perhaps you should answer this: I would like to tell you, but this is very important. I must tell him directly.

I'm not sure. Do you think this will be a long time? I'm making a long-distance call. Hello, is it raining there? /p

5. roundabout progression

let the person who answers the phone be caught off guard. Don't make yourself sound like a href= "http://cailiao.sjfzxm.com/". Salesperson < /a >

For example: the other side: "this is a certain company, Hello!" you: "Hi! Is Mr. Zhang in?" the other side: "which company are you calling, please?" you: "I don't know, so I called her.

"The other side:" what do you want to sell? "You confuse," I really don't understand.

"Raise your voice again and ask again," what do you want to sell? "You are still puzzled." is it possible that Li Yong wants to sell something to me? "

6., swinging high posture to overcome difficulties. /p >

"do you talk to strangers about this phone? Is this what your boss tells you?" "before you turn the phone for me, do you want to know what is personal about me?" "why don't you let me talk to your boss?" "if you don't make the call, the company will lose the opportunity of" a href= "http://pop.sjfzxm.com/popimg/xm/index.aspx" > money making /a. "Are you willing to take this risk?" "since you don't want to answer the phone, can you tell me your name? If you have someone else to call, I can tell him who I talked to."

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