Two Thousand Yuan Clothes Pilling Dazhou Consumers Get 400 Yuan Compensation

"It cost more than 2000 to buy one clothes , and the ball unexpectedly started to rise. "Ms. Wang, a citizen of Dazhou clothing The store bought a dress, and the sleeve was hairy and pilling, so they asked for a return. Recently, the Xicheng Branch of the Tongchuan District Consumer Committee in Dazhou City helped Ms. Wang protect her rights and won a compensation of 400 yuan. The merchants also returned the clothes to the factory for repair.

A month ago, Ms. Wang bought an out of season clothing in a clothing store in Tongchuan District and paid 2388 yuan. After the weather turned cold, Ms. Wang found the skirt to wear, but after wearing it for several hours, she found that the sequins on the skirt rubbed against the sleeves, and there were hair and pilling on the sleeves. As a result, Ms. Wang went to the merchant and asked for a return. After being rejected, she complained to the industry and commerce department.

The staff of the Xicheng Branch of Tongchuan District Consumer Affairs Committee learned about the situation from the clothing store owner, who provided the relevant quality inspection report on the clothes. They insisted that the clothes' fuzzing and pilling were caused by the improper wearing of consumers, and that the clothes had passed the return period, so they did not agree to return them. As the responsibility for damage could not be determined, the staff of the Consumer Association Branch did ideological work for consumers and operators respectively. Finally, the two parties reached an agreement that the merchants would compensate the consumers for 400 yuan and return the clothes to the factory for repair.