Rhyme Express Delivery Over Ten Days, Not Sent To The Frequent Refund Of Taobao Clothing Owner Headache

"The express from Hangzhou to Nanjing took 12 days. It arrived in Nanjing in February 12th, but it was not received until 22. " Mr. Wang was very angry because he had not received the goods. He applied for a refund to the seller in Guangzhou on 16 February.

"We give money back to him and fear that the customers will not receive the goods at the end, and they will not receive the goods without refund, which is a real dilemma." Said Mr. Deng, owner of Taobao. After the Spring Festival, many Taobao shopkeepers in Guangzhou encountered the phenomenon of slow delivery of goods in the two or three tier cities.

"Delivery is fine. There is no problem getting to the other city sorting center. There is no courier service after arrival. Since February 10th, we have received more than a dozen complaints every day. Mr. Deng's Taobao clothing The shop site in Hangzhou, Zhejiang, mainly uses rhyme express as a delivery method. Since the Spring Festival, many express pieces sent to Yichun, Nanjing, Shangyu and other places have been overloaded, and many express mail has not been delivered for more than ten days.

Mr. Wang's express was sent from Hangzhou in February 11th and arrived at Nanjing distribution center one day later. But it wasn't until February 22nd that Mr. Wang got the express. "In the middle, we made more than ten calls to customer service, and they said there was no manual delivery. Many of the couriers did not come back after the Spring Festival." Mr. Wang urged the seller, Mr. Deng, to return the money to Mr. Wang.

Rhyme express response said, "due to the large number of outlets, after years of courier flow is large, the staff is not stable enough, so it can not guarantee timeliness. If the consignor is injured, he can claim compensation. " Rhyme express said it would deliver all the backlogs as soon as possible.

Faced with dozens of refund applications every day, Mr. Deng has a headache. He has already chosen to use another courier company to deliver the goods. He is still worried that those who have already refunded will not send the goods back after they receive the goods.

　　 Related: rhyme express The express was left behind for more than 10 days without delivery.

Recently, this newspaper reported the public. online shopping The goods have not been received for a week in the seven companies of rhyme express. Recently, many netizens posting pointed out that rhyme Express South seven companies did not send in time. What is the matter? Reporters visited.

Liu Cheng, a netizen from the island city, said that a courier from the website had been sent to the seven company in Qingdao city south of Qingdao from the transfer station in the morning. Because of its urgent need, Mr. Liu took the place to the branch in the afternoon, and the person who told him that the company had no way to send it now, because the express was at the transfer station and the warehouse was in the Chengyang district. No delivery, but the scanning prompt has been sent from Qingdao transit station. The destination is Shinan District seven company, which makes Mr. Liu puzzled. "What's the matter of rhyme express?" In addition to Mr. Liu, there are many city friends in the forum, micro-blog and other places "complaints" rhyme quickly said that their goods have not been delivered, the reporter found that many netizens have mentioned "seven companies in Shinan District".

The reporter came to the seven company of rhyda Southern District, No. 3 Jingde Road, Shinan District. A courier told reporters that from January 10th, the seven companies never received the express sent by the transfer station, and their daily dispatch amount was about 1000 pieces, and more than 10 thousand pieces of goods were pressed into the transfer station.

The courier also said he did not recommend the recipient to pick up the items himself, because the more than 10000 goods were stacked in the large warehouse in Chengyang, and it would not be able to distinguish them in half a minute. If everyone looked for it, the order would be very chaotic, and the express mail of other people would not be protected. There is only one way to do that.

Why are so many Express items at the transfer station? According to the phone left by the official website of rhyme express, reporters repeatedly contacted the responsible person and did not get a reply. Rhyme express Shandong Qingdao company manager Wang said in an interview that all the problems were located in the seven company in Shinan District, because the division was not well managed and the contractor did not work. Manager Wang said they had decided to send a backlog of express mail through post EMS and Shun Feng. It is estimated that the express mail will be received soon.

Ms. sun did not know when to receive the express, but she looked forward to wearing new clothes before the new year.