2013 Zhengzhou Clothing And Footwear And Other Consumer Complaints.

< p > another "3. 15" is coming. Yesterday, the Zhengzhou Municipal Bureau of industry and Commerce announced the consumption situation in 2013. Mobile phones, < a target= "_blank" href= "http://www.91se91.com/" > clothing < /a > a target= "_blank" href= "_blank" > shoes >, air conditioners, computers and other quality and services became the "hardest hit" of consultation and complaints.

< /p >

< p style= "text-align: center" > < img border= "0" align= "center" alt= "" src= "" /uploadimages/201403/11/20140311083721_sj.JPG "/" < > > "

< p > < strong > Zhengzhou 12315 complaints increased by 58% compared to the same period < /strong > < /p >.

< p > 2013, the 12315 institutions of Zhengzhou industrial and commercial bureau accepted 2633 consumer complaints cases, 974 more than in 2012, an increase of 58.71% over the same period last year.

Among them, there were 2026 complaints of commodity consumption, accounting for 76.95% of the total complaints, mainly concentrated on household electronics and electrical appliances, general merchandise and other commodities.

< /p >

< p > 518 complaints of household electronic and electrical appliances came first, with mobile phone accounts for about 45% of such complaints.

< /p >

Complaints of "P" and "general merchandise" account for second, with clothing and footwear complaints the most, accounting for about 67% of such complaints.

< /p >

Less than P, 348 cases of food and drink complaints were ranked third, mainly in terms of food quality and measurement.

< /p >

< p > service consumer complaints, beauty salons, washing and dyeing and bathing problems are many: the balance of beauty cards is insufficient, businesses demand to continue to recharge, they can enjoy discounts; during the cosmetic process, allergies are found, and cards are rejected; the hairdresser cards promised by the business can be used in all branches, while other branches in fact do not recognize them; when hair is done, the hair is scalded with yellow ironing and scalding.

In addition, household appliances do not record maintenance conditions and do not provide repair orders when they are repaired. Once the products fail again, operators often shirk their responsibilities on the basis of more than three packages or no maintenance orders.

< /p >

< p > < strong > Consumer Association: more than 70% complaints involve quality problems < /strong > < /p >

< p > yesterday, the Zhengzhou Consumer Association also released relevant information.

In the consumer complaints received by Zhengzhou Consumers Association in 2013, 1538 involved in quality problems accounted for 75.65% of the total complaints.

< /p >

< p > the complaints encountered by consumers association are characterized by their obvious common characteristics with 12315, and they are also more complaints of general merchandise, service and household electronic appliances.

Among them, department stores and service categories accounted for more than 30% of complaints, and household electronics and electrical appliances accounted for 18.45% of complaints.

< /p >

< p > the quality of some goods and services has been widely criticized, such as mobile phone crash, automatic shutdown, black screen, etc., and shoes are peeling, glue and bottom off. < a target= "_blank" href= "http://www.91se91.com/" > clothes < /a > offline is also the main problem.

< /p >

< p > from complaints, citizens are not satisfied with the quality of housekeeping service, and their service promises are often broken.

< /p >

< p > < < a > href= > http://www.91se91.com/news/index_p.asp > > Zhengzhou > /a > the consumers' consultation of the 12315 organizations at all levels of the industry and Commerce Bureau also concentrates on the quality and service quality of the goods, especially the quality of goods, which is about 28.06% of the total consultation, mainly involving mobile phones, clothing, footwear, air conditioners, computers, etc.

< /p >