How Should Online Stores Encounter Logistics Problems?

< p > since it has been engaged in the online shop operation, it will inevitably encounter many transaction disputes on the road of operation, which accounts for a large proportion of the disputes caused by logistics. According to a survey report on Taobao dispute cases, Logistics Dispute Cases account for 40% of all network transaction cases. < /p >
< p > Logistics disputes usually occur in many forms, for example, the delay of sending parts, the disassembly of packages, the parcel package, the loss of packages, and the process of logistics, which lead to the damage of some precision objects, expensive items, and the bad attitude of logistics customer service personnel. < /p >
< p > < strong > the way in which the shop owner should handle the logistics disputes is < /strong > < /p >.
< p > for consumers, the problem of logistics is linked to the owner of a store. Therefore, for buyers, the object he deals with is only for the seller, and has nothing to do with the logistics company, so the logistics problem is just a mistake between the seller and the logistics company, and it has nothing to do with the buyer. To put it bluntly, the buyer is only in the victim's position in the dispute case, because a dispute will inevitably affect the buyer's time to receive the goods. < /p >
< p > so as a shop owner, the right way is: first, we must apologize to the buyer solemnly, and then negotiate with the buyer to make up for the related fault. For the buyer, the quicker remedy is to arrange another logistics company as soon as possible, re deliver the goods to the buyer or refund the buyer. After that, the seller will discuss with the logistics company the dispute settlement plan. This is the responsibility of a shop keeper. < /p >
< p > < strong > how to reduce logistics disputes? The two parties work together to formulate rules < /strong > < /p >
< p > since the disputes caused by logistics are the common problems faced by sellers and logistics companies, there should be a consultative post-processing method so that the probability of disputes can be minimized. At present, the preventive measures between Taobao sellers and logistics companies can be started from the following aspects. < /p >
< p > 1, make some necessary explanations and reminders for the safety of commodity logistics < /p >
< p > 2, logistics package should be well protected. < /p >
< p > when making some explanations and reminders for commodities, the most appropriate way is to add descriptions and reminders of logistics in the description of each product's character, thereby reducing the corresponding logistics disputes. < /p >
< p > on the details of parcels, sellers in order to reduce costs, try not to use the cartons provided by the post office, which is expensive, and try to pack their own parcels on their own. For example, if something is afraid of water, a waterproof bag can be added to the package. For example, some of them are fragile, and some shock absorbing plastic can be added to the package. For example, some valuable commodities, cell phones and the like, these products are afraid of compression, so they can add some thick paper in the package. This article is published by the fifth generation of the official website. Please note "/p".