How To Improve Customer Trust In Telemarketing?

< p > < strong > 1, pronunciation standard Putonghua.

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< p > if you are always speaking in an accent, please leave the telephone sales position.

If the customers in Beijing hear the Henan dialect, such as "no middle China".

If Guangdong's company is listening to Xiao Shenyang's northeastern sissy, will he believe you, and then believe your company is very formal?

Your pronunciation wants you to meet and negotiate with your client. If you are speaking standard Mandarin, just like you wear a formal dress < a target= "_blank" href= "http://www.91se91.com/" > dress < /a > and very neat, if you are "local accent", you want to wear jeans jeans and T-shirts, customers believe that kind of class. No need to explain it! Declare: I hate Henan liars, but do not hate Henan people, I hate Xiao Shenyang, but do not hate northeast people.

If you can not speak standard Mandarin, please watch the news broadcast on time every day, and insist on talking with the host.

Success always needs to lose something.

If you lose your accent and trust from customers, I think it is necessary and worth considering from both individuals and companies.

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< p > < strong > 2, proficient in technical terms < /strong > < /p >

< p > customers believe that the reason for your product or service is to detail you, let the customer detail your premise, you are very familiar with your product or service, very professional.

There is no other way to convince customers of your profession: professional language.

If you are selling computers, if you can't explain the main frequency and frequency doubling of CPU, it is very wise for customers not to choose you.

Do not appear when your customers ask questions: I don't know this parameter very well, I have to ask technicians, I need to read the instructions, I explain to you in the mail and other languages.

We must be proficient in the use of technical terms, but here we should pay attention to: the more professional terms, the better and deeper the better.

The premise of using professional terms is that the customer can understand. If you judge that the customer can not understand, you can make use of examples to explain to the customer.

Telephone sales should not be too much.

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< p > < strong > 3, never fading smile < /strong > /p >

< p > before you pick up the phone, you should first look at the mirror on your table to see if you are smiling. If you want to improve the trust of your customers, the first thing you need to do is to listen to your customers.

No one wants to talk to a gloomy face.

Don't because the other side can not see, your facial muscles will affect your pronunciation, you are smiling or gloomy, the other party will feel it clearly.

If you don't want to say two sentences, ask the other party to hang up your phone. Please smile.

Jo Gilad, the greatest salesman in the world, once said, "when you laugh, the whole world laughs.

No one's paying attention to you.

A smile is the passport of a smiling person, and gloomy is the epitaph of a gloomy person.

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< p > < strong > 4, and the polite phrase "/strong > < /p >

< p > polite language is the embodiment of a person's quality, and also represents the overall quality of a company.

Hello, I would like to trouble you. Thank you! Please do me a favor. Sorry to disturb you, I'll hold you a few minutes and so on.

Speak out at the right time.

But do not hang on the edge, be reasonable, otherwise customers will be disgusted and backfired.

It is necessary to do enough.

This heat is difficult to grasp and requires experience. One is to see what kind of person is right, one is to see what kind of thing is to talk about, it depends on experience accumulation, and it is necessary to act according to circumstances.

This is like the most difficult to grasp in recipes.

A few words are the most important and the most difficult to grasp.

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< p > < strong > 5, necessary compliment < /strong > /p >

< p > the trust relationship between salesperson and customer is different. The trust relationship between Yu Junchen, father, son, husband and wife, friend, colleague, boss and subordinate is a shallow trust relationship, and it is a relationship between interest and trust.

Salesperson must control this relationship. Customers will always be customers, and sales staff and customers will never become true friends unless they are not keeping the relationship between customers and salesmen.

Never give your good advice to your customers in good faith.

If you want a client to trust you, it is necessary and even undesirable to flatter you. Even if you don't want to, you should not be aware of it.

Otherwise, it will backfire.

To make the other person feel sincere, if you can really do it from the bottom of your heart, Congratulations, you have the potential to become a successful salesperson.

Flattery is art, and you can hear from the voice that you are a successful person. After listening to you for a few words, I feel that you are really professional in this respect. I can feel your dedication from your voice. It is a classic compliment. If you say it is sincere, it will be very effective, but avoid excessive compliments. Too much flattery will make customers feel unreal.

So as to reduce your trust.

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< p > < strong > 6, sincere question < /strong > < /p >

< p > < < a target= "_blank" href= "http://www.91se91.com/" > dress > /a > customer trust can not be simply said by salesmen, but also ask customers to sincerely consult.

Let your customers get enough recognition in your heart, and he will also agree with you, so as to enhance customer trust in you.

If you want to sell a computer to Gates, you will never be able to convince him technically, not to ask him some professional questions about this computer.

Completing communication will be much better than directly introducing products.

We should pay attention to ways and means to ask questions.

Your customers must be much more professional or more experienced than you.

You must ask questions professionally.

Don't let clients judge your superficiality on your question.

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< p > < strong > 7, listen patiently to < /strong > /p >

< p > don't interrupt your customers, when you interrupt your customers' endless flow.

When you put forward your own opinions, there will be a lot of frustration on the other side of the phone.

It will reduce trust in you. Customers will think that you do not respect his idea at the beginning of communication. If you cooperate deeply, you will have more problems.

So listen patiently, but in the process of listening, it is not to say nothing, but to continue to send out some similar words: Yes, yes, I think so, understand, I understand... Show your approval of his speech.

Even if you want to express your disagreement, you must wait until the end of the other party's speech.

Or better is to express your different views through text form of mail, and the effect will be better! < /p >

< p > < strong > 8, appropriate care < /strong > < /p >

< p > customers and salesmen can't be true friends, but it doesn't mean you can't show your friends' concern.

For example, when the customer is driving, you should immediately end the call and ask the other person to drive slowly, pay attention to safety. For example, when the customer is on a business trip, you can say that you should pay attention to food hygiene and warmth and so on. For example, the customer's home phone calls, you should pay attention to your family members.

I am not a friend, but I can feel the concern of friends.

In this way, customers will increase your trust.

No one will refuse good intentions.

But while expressing these concerns, do not create ambiguous feelings for customers, especially between male customers and female salesmen.

Once the customer has such a misunderstanding, your order 99% will fly away.

This is the truth.

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< p > < strong > 9, and affirmative and concise tone < /strong > < /p >.

< p > telemarketing has its limitations in communication, so it must be concise in language expression.

Let the customer feel your company's simplicity in dealing with problems from simple language and enhance your interest.

Do not even hum in the phone, long pause, deliberately circumvent the problem of unclear, words and so on, will cause customers to trust you lower.

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< p > < strong > 10, never bring the oral language < /strong > < /p >.

< p > telemarketing is a normal business activity, different from everyday chatting.

Language must be standardized.

In particular, there should be no nonstandard languages such as vernacular, colloquial, slang, etc.

Such salespeople are like you negotiating with customers suddenly when you have a cough and spit directly on the carpet.

Customers who want to use your feet will not cooperate with you, let alone trust.

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< p > nothing is absolute. Above is my point of view.

There is a fixed formula for sales.

As long as < a target= "_blank" href= "http://www.91se91.com/" > textile < /a > clothing salesmen have no mistake in the general direction, they can do the right thing and follow suit. In fact, you will find that telephone sales are not as difficult as imagined.

The road is tortuous, but the future is bright.

I sincerely advise the telephone salesmen on the road to go all the way! < /p >