Inventory Of The Most Comprehensive Store Management Skills

< p > < strong > 1, store owner's management < /strong > /p >

< p > < basic training for newly recruited employees > /p >

< p > Service Management (enterprise culture, commodity knowledge, manners standard, service standard, sales skill, store building) < /p >

< p > store daily operation < /p >

< p > shop attention matters < /p >

< p > motivate morale, supervise and review the daily performance of the shop assistants and regularly assess their performance as a basis for promotion. < /p >

< p > pay "shop clerk assessment system" < /p >

< p > above is only the management of human consciousness and thought. To make them self-conscious, it is necessary to let this consciousness and thought run through the daily work, until the habit is formed, so the second step is the management of the store.

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< p > < strong > 2, store management: < /strong > /p >

< p > 1. The management of franchised stores before operation is less than /p.

< p > > guide salesperson pay attention to appearance and good hygiene in store. < /p >

< p > > open the door for three checks: check whether the goods are in good condition and know the characteristics, performance and price of the new products.

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< p > check shop facilities such as rack, sound and lighting.

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< p > check the small ticket, invoice, packing bag and prepare the change.

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< p > the management of exclusive store business < /p >

< p > > guide salesperson to understand sales promotion day < /p >

< p > new product location, regularly finishing goods and display < /p >.

< p > understand sales situation, do you need urgent replenishment? < /p >

< p > shop manager to check employees' chat or do nothing. < /p >

< p > see whether there are contaminated or damaged products < /p >.

< p > if the shift workers are in normal operation, fill in the shift record and take inventory of < /p >.

< p > store management after operation: < /p >

< p > finishing all kinds of bills and promotional items on the day < /p >

< p > fill in sales daily report, ledger and distribution sheet work < /p >

< p > to see if equipment closes and business cash is collected, etc. < /p >

< p > > finishing health. After evening shift, do a good job in closing shop safety < /p >

< p > < strong > 3, store management: < /strong > /p >

< p > < inferior > > < /p >.

< p > find inferior products > immediately leave the cabinet > > attempt to patch up > if no repair can be made, write down the cause of the inferior goods, mark the problem place > return to the company or give it to the shop manager to deal with < /p >.

< p > > adjusting and drawing: < /p >

< p > process: the company notifies the franchisee > > collate the goods > > pack back to the company < /p >.

< p > the reasons for the pfer: Sales of goods that are well sold are sold well, and then new products will continue to be added. Once again, because of the unsalable goods, the return policy time limit is related.

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< p > Packing: the list is enclosed, the bottom is kept, the recipient is addressed, the telephone and the sender.

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< p > note: if the company sends out the pfer documents, the franchisee will not pull it out. This item is regarded as a buyout.

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< p > return cost: if a is returned, the quantity of goods pferred is higher than that of the company. Freight is the responsibility of the franchisee. < /p >

< p > b, if the goods are returned, the number of companies will be increased and the reimbursement will be made by the company.

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< p > 3. Replacement processing: < /p >

< p > note: the franchisee and the company will return the goods within the promised return policy and keep the goods packed neatly and completely.

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< p > process: fill in the return application form > fax to the company > AD after verification, notify the return - > pack back to the company < /p >

< p > Application Form: which stores, return date, category, size, quantity; < /p >

< p > AD: the relationship return rate policy; < /p >

< p > Pack: include the return list, the list must keep the bottom, which store, return date, category, size and quantity are listed on the list, the recipient outside the package, the telephone and the sender (Na Jiadian).

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< p > > after-sales service < /p >

< p > customer returns, no matter what, shop assistants should be smiling and courteous.

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< p > quality is not a problem: < /p >

< p > complaint reasons: the commodity itself has no quality problems, but color, size, style or other non quality reasons are not suitable for customers' wishes.

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< p > processing procedure: enquiry > check bills and commodities > provide reference opinion > site service selection < /p >

< p > note: in the case of not selling the two sale of the goods, there is no general return, but only for replacement.

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< p > quality problem or cause of damage is unknown: < /p >

< p > complaint reasons: obvious quality of goods or causes of damage are unknown (< /p >).

< p > processing procedure: ask the reason -- > check the bill and goods > finish the quality input record > return company > quality check result AD notification < /p >

< p > > quality problems caused by human factors: < /p >

< p > processing procedure: ask the reason -- > check the bills and goods > take the patient's patience explanation > refusal not to replace /p >

< p > the scope of quality problems: < /p >

< p > breakage: broken hole, obvious knot and thread seam disconnect; < /p >

< p > technological aspects: plate shape is not correct, craft is rough and rotten, trouser legs are obviously short, and it is rotten once washed; < /p >

< p > Color: obvious color difference, color, color, dirt, oil, pen stains and so on; < /p >

< p > Accessories: zippers and buttons can not be used.

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< p > complaint handling time: < /p >

< p > allow customers to return the goods within two weeks of the sale of goods within a week of purchase.

The store can refuse to accept it beyond the stipulated time.

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< p > avoid the prevention measures for inferior products: < /p >

< p > store at the first time, check the quantity and then remove the bag, check the quality of the goods, and clean up the thread and hair. If there is any quality problem, return it to the company immediately; < /p >

< p >, for the problem of oil, stain and pen stains, stores strictly manage, require customers not to eat in the shop, and store staff should wash their hands frequently to avoid any possible factors causing such situations; < /p >

< p > color protection measures: for the coloring problem caused by the shortage of fabric dyeing or the commodity itself, we should avoid high temperature, too detonating, light exposure, high temperature washing and ironing.

< /p >

< p > shop should change the direction of trousers folding frequently, changing from one to two days, avoiding the color phenomenon caused by dust and lighting.

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< p > inventory and logistics: < /p >

< p > process: the company notifies delivery -- > > shipment to < /p >.

< p > note: the amount on the account will be scored 1-2 times at a time to facilitate the next distribution.

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< p > effective inventory and logistics management can not only meet the needs of customers, but also help to control costs and improve profit margins.

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< p > A, after receipt and inspection, keep in stock and keep records. If there are any problems, we need to give feedback to the company < /p >

< p > b on time inventory, according to products, prices, specifications and other classified inventory, fill out the inventory table, backup their own upload company < /p >

< p > C daily fill in the daily sales report, distribution sheet (according to the circumstances) upload the company to ensure that there are enough supplies per day "/p".

< p > D managers do out of stock inspection every day, make regular analysis and report on unsalable goods, damaged goods and missing goods, and take corresponding measures in time < /p >.

< p > shop environmental management < /p >

< p > windows and doors are bright and clean. Floors and walls are kept clean. Dust from shelves, containers and hooks are often erased.

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< p > goods display principle < /p >

< p > shop front area displays new products and season best selling products, and displays public goods in the interior area. Decorations can be made with ornaments, window decorations and more customers.

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< p > goods display according to category (Series), keep orderly, color from shallow to deep, size from small to large, white or lighter goods, be diligent to replace, trouser stack should change frequently, so as not to stain and fade.

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< p > to try to speed up the speed of goods and display them to the best position.

Adopt the method of "first sell, then make up", so that products can be changed quickly and reduce bad products.

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< p > goods can be displayed as much as possible, giving customers a feeling of fullness, variety and strong visual perception and buying desire.

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< p > display goods must be changed regularly.

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