Basic Skills Of Telemarketing For Beginners

< p > < strong > 1., direct method < /strong > < /p >.
< p > if you have enough knowledge and confidence in your product, you can go straight to the point of doing "a href=" http://www.91se91.com/news/index_c.asp "self introduction" /a, and briefly explain the benefits that this conversation can bring to the other side and the company. I think a regular company, some constructive communication will not keep the front desk out of your door. < /p >
< p > < strong > 2. shows the proper "a href=" http://www.91se91.com/news/index_c.asp < < /a > > to the front desk, and enhances the other party's affection for you through emotional communication. < /strong > /p >
< p > let's look at a case: Xiao Wang learned the skills of telemarketing through some marketing experts' lectures after the above wall collision. He called C company, "Hello, this is C company, what can I do for you?" the phone is still the front desk lady's template answer. "Hello, miss, I am Xiao Wang, a network company. I want to talk with you about the work of website construction and promotion. May I have your name, please? "Answered Xiao Wang politely. The front desk lady answered in a slightly hoarse voice: "Hello, Mr. Wang, I will avoid your surname Wu!" "Miss Wu, listen, you seem to have caught a cold. Drink plenty of water may be good!" Xiao Wang is still polite. Miss Wu was obviously moved by the stranger's concern, and replied, "thank you, Mr. Wang for reminding me. Can I help you turn to manager Wang of the network marketing department?" < /p >
< p > from the above cases, Xiao Wang gave a careful reminder and concern to the receptionist, who most of us did not attach much importance to, and aroused the good feelings of the other party, so as to reach a successful recommendation. If you just regard the front desk lady as a responder without giving due respect, of course she will treat you as cold as a person. Heart to heart, everyone has such a mentality. < /p >
< p > < strong > 3., try several numbers or < a href= "http://www.91se91.com/news/index_c.asp > extension" /a ". < /strong > < /p >.
< p > if you really can't recommend to the object you want to communicate through the front desk, you can dial the other numbers or extensions of the company. Different people will respond differently, so the chances of success are greater. If you meet a department like finance, their vigilance is far lower than those of the front desk staff. Even if you stumble and stumble, you can find the person you are looking for directly. < /p >
< p > as an excellent telemarketer's opening speech, it is necessary to introduce the company and introduce itself in 30 seconds, which will arouse the interest of the customers and let the customers continue to talk. Otherwise, customers may be rude or rude to hang up your phone directly. General introductory remarks should follow the following steps: < /p >
< p > 1. politely call each other. The identity of the other person can be seen through the customer information survey or the front desk recommendation. < /p >
< p > 2. self introduction: explain your name and company. This must be brief. < /p >
< p > 3. indicates the central topic of this talk, and briefly explains to the customer the benefits that this conversation can bring to him, and asks whether the customer time is allowed. For example: "Hello, manager Wang, I am a certain company Wang Mou, this time goes to the electricity mainly wants to discuss with you the website search engine optimization, namely does not buy the search rank under the premise, through the technical means causes your company website search engine to rank the front. It takes you about 3-5 minutes. Do you think so? "If the other person really needs the service, he will listen to you. < /p >
< p > a problem that needs to be explained here is that according to different industries, different target customers and different stages of communication objectives, there are great differences in the opening remarks of telemarketing. It is suggested that according to your industry, according to your telephone purpose and goal, you should design a telephone marketing opening style suitable for your style and characteristics. < /p >