2014 Latest Telemarketing Skills And Telephone Flow

< p > < strong > telemarketing skills 1: good relations with the barrier holders < /strong > < /p >

< p > the role of the driver can not be ignored.

If you know how to respect them and get along well with them.

They will probably relieve you of the difficulties.

Because they not only know the boss's habit of travel, but also grasp the situation of their competitors.

Therefore, we must have a good relationship with them, patiently explain your intentions, and why you want to meet or talk with your boss.

< /p >

< p > when communicating with them, they should be treated as a general manager or a familiar friend. They always keep a smile and friendly attitude on the phone, and ask for their help. In the interaction with them, leave a good impression as the basic purpose. At the same time, when they are familiar with them, seize the right time to ask him to ask you to connect with the boss or manager, which requires you to feel very keen.

< /p >

< p > < strong > telephone sales skills two: know how to handle each other's objection < /strong > < /p >

< p > even if you have done your best, the assistant still resolutely refused, then you should find the right argument to treat her.

Don't just believe what she says: when she says, "leave your phone number, we'll reply later," or "when the manager is in a meeting, I don't know when it's over." don't take it seriously! Ask when she will find the manager.

If you feel her answer is a lie, don't leave your name. Call later.

If she wants you to send a fax in the past, you are advised to say too much information. It is better to tell the person responsible for E-mail.

Because E-mail can be used to know the boss's e-mail, which is sometimes very useful, because he can directly receive information without filtering, so long as he is interested, he can call back immediately.

So when you call the assistant again, you can tell him that the boss said in E-mail that he could talk directly to him, so that she would not be able to stop you.

< /p >

< p > < strong > three of telemarketing skills: direct to < a href= "http://www.91se91.com/news/index_c.asp > > Secretary < /a > Miss" /strong > /p >

< p > if you have done according to the Secretary's request (fax or send a pamphlet to him), you can put pressure on her to get the chance to talk.

"When I send a pamphlet, I will call on the date and hour of the * *."

She said, "I have sent you a pamphlet according to your request. Now let me have a word with you."

Usually, 50% of the opportunities can overcome obstacles.

If the secretary is still using an excuse to shirk, he might as well ask him directly: "are you really busy, or do you refuse me in good faith, please tell me your thoughts directly."

< /p >

< p > < strong > four of telemarketing skills: Dial /strong < /p > at another time.

< p > all skills may be ineffective. In this case, it is pointless to waste energy. You can dial another time: some time is particularly suitable for directly contacting people you want: when the secretary is away, you have a great chance to contact the manager himself.

According to personal experience, usually senior management is early in work and late in work, so you can change meals at noon and 8:30 at noon, and then call the person in charge after 6 p.m. or at weekends.

< /p >

< p > < strong > telephone sales skills five: < a href= "http://www.91se91.com/news/index_c.asp" > Customer < /a > or consultant identity < /strong > /p >

< p > before you are exposed to any person in charge, you should hide your real purpose and tell other reasons.

For example, you want to buy a product, ask for information or apply for a job, and then reveal your real intention in the process of talking with the person in charge.

< /p >

< p > < strong > > a href= "http://www.91se91.com/news/index_c.asp" > telephone sales < /a > opening process and skills < /strong > /p >

< p > through data cleaning and feedback, you know some customers' information or bypass the driver, so you can directly communicate with your target customers.

That is, entering the opening process.

< /p >

< p > when a person hears a strange phone call, there are always the following questions.

< /p >

< p > "who are you?" < /p >

< p > "how do you know my information?" < /p >

< p > "what do you want me to do?" < /p >

< p > "what good is it to me?" and so on.

Therefore, the first skill of opening remarks is: < /p >

< p > telephone sales skills 1: first sentence, establish initial trust < /p >

The "P" technique is to solve these doubts in the customer's mind. Only your opening can solve these questions in the customer's heart, so that it will be possible to continue.

And the first sentence is very important.

Usually, it shows how I know you. For example, the insurance company and the bank credit card department cooperate. The first sentence is usually: "Hello, is that XX? I am the * * * of China Merchants Bank Customer Service Center. Do you have time now? I would like to make a return visit to you".

Because I am a credit card user of China Merchants Bank, I have the possibility of continuing the dialogue.

< /p >