The Quality Problem Of Clothing Shoes And Hats Is A Hot Spot. Shantou'S First Quarter Consumer Council'S Data Directly Hit Consumer Complaints Hotspots.

< p > < strong > electronic and electrical appliances complain less than < /strong > /p >

"P > > a target=" _blank "href=" http://www.91se91.com/ "> clothing < /a > a target= '_blank" href= "http://www.91se91.com/" > "" the quality problem of the hat category "is the quality problem of the hot commodities.

< p > complaints of household electronics and electrical appliances in 10 cases, accounting for 27.03% of the total number of complaints; clothing < a target= "_blank" href= "http://www.91se91.com/" > shoes and hats < /a > 6 cases, 4 kinds of pportation, daily commodities and life, social services 3, medicine and medical products, cultural entertainment sports services and telecommunications services 2 categories, education and training, public facilities, jewelry and sports goods, food and other commodity Services 1 cases.

Among these complaints, there were 12 complaints about quality problems, accounting for 32.43% of the total complaints, and 9 complaints about after-sale services, accounting for 24.32% of the total complaints.

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< p > this is a statistical analysis of the first quarter of this year.

Recently, a reporter visited the Consumer Council to understand that the quality of goods is still the focus of complaints. Moreover, the quality problems of "a target=" _blank "href=" http://www.91se91.com/ "clothing shoes and hat" /a "need more attention.

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< p > < strong > electronic and electrical appliances complain less than < /strong > /p >

< p > in the first quarter of the analysis data, complaints of household electrical appliances 10, accounting for 27.03% of the total number of complaints, 5 less than the same period last year, of which communications products are the main problem of complaints.

In February 13th this year, Mr. Lee, a consumer, said he bought a mobile phone in XXX XX Telecom in January 10th and had an invoice indicating 30 days' quality problems, such as refund and replacement.

Subsequently, Mr. Lee found that the quality problems of mobile phones, two trips to the store to change a new phone, but the shop owner denied that the phone quality problems, it must be artificially damaged, and can not be returned.

To this end, Mr. Li complained to the Consumer Council of Chaonan district.

After the complaint, the District Council investigated the situation and found that Mr. Li had scratched his shell on his cell phone.

After mediation, the two sides reached an agreement: "x x" replaced Mr. Li with a new mobile phone. Mr. Li expressed satisfaction with the conciliation result and thanked the Consumer Council.

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< p > < strong > the quality problem of clothing shoes and hats is hot spot < /strong > < /p >.

< p > the proportion of clothing and shoes and hats that occupy a higher proportion in commodity complaints is 6, accounting for 16.22% of the total number of complaints, especially the quality of clothing.

In January 2nd this year, Mr. Gao bought a set of underwear in Tmall mall "XX official flagship store" (located in Chaonan District). After wearing itchy symptoms, he thought that the quality was a problem, but he did not agree with the businessmen, but he did not agree and asked consumers to test underwear.

Therefore, Mr. Gao complained to the Consumer Council of Chaonan district. After the Consumer Council accepted the lawsuit, after some mediation, the two sides reached an agreement: the merchants agreed to return Mr. Gao, and returned Mr. Gao on the Internet by Alipay for 98 yuan.

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< p > < strong > the quality of goods is still the focus of complaint < /strong > < /p >.

< p > from the 12 commodity quality complaints, 3 cases of daily commodities are available, and the most intense consumer problem is the poor material quality of daily commodities.

Mr. Weng complained to Chao Nan District Consumer Council that he bought a set of dresser at "XXX furniture store" in January 18th this year. When he arrived at home in the afternoon, he found that the panel of the table was cracked, and then contacted the shop owner, but the shop did not deal with it. Mr. Weng complained to the Consumer Council and asked for a new dressing table.

After receiving the complaint, the Consumer Council verified the situation in January 22nd. After mediation between the two parties, the shop agreed to replace the dresser table bought by Mr. Weng, and the two sides expressed satisfaction with the mediation.

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< p > < strong > electronic and electrical appliances after-sales commitments are difficult to achieve < /strong > < /p >

< p > complaints about after-sale services were 6 in the first quarter, accounting for 12.5% of the total complaints. The main problems were mobile phones, air conditioners, refrigerators, color TV sets, washing machines and so on.

For example, when consumers purchase the three package period that the manufacturer promises, after the problem occurs, the operator refuses to provide free repair for the consumers within the three packet period; the maintenance time is arbitrary, and often postpones maintenance with various unreasonable excuses; the price of the aftermarket parts is not open and pparent, which infringes the consumers' right to know.

In March 10th of this year, the Chaoyang District Council received a pfer hotline from the 12345 hotline of the district government: the consumer, Miss Ma, bought a mobile phone in February 15th, at a price of 460 yuan.

When there was a breakdown in March 9th, when the shop was asked to repair, the merchant claimed that there was no warranty obligation. The consumers thought that the attitude of the merchants was unreasonable, pointing out that the product's instructions and warranty books were marked with half a year's warranty.

Miss Ma asked the Chaoyang District Consumer Council to solve the problem.

The District Council sent members to mediation.

After mediation, the two sides reached an agreement. The operator agreed to refund Miss Ma's purchase price of 460 yuan. Miss Ma expressed satisfaction.

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< p > < strong > contract problem is not allowed to < /strong > < /p >.

< p > in complaints, there were 6 complaints of contractual problems, accounting for 16.22% of the total number of complaints. Among them, consumption in entertainment establishments or restaurants, online shopping became the focus of complaints.

In March 6th this year, Mr. Zheng complained to the Consumer Council of Chaoyang district that he had consumed some "KTV" on the same day and brought some drinks, but the operator of the entertainment establishments did not allow Mr. Zheng to bring his own drinks.

Mr. Zheng believes that this provision is unreasonable and requests the District Council to help solve it.

After receiving the complaint, the District Council went to the scene mediation and pointed out that it is unfair and unreasonable for consumers in the entertainment establishments or restaurant operators to restrict consumers' rights and exempt their responsibilities from various forms.

After mediation, the operator apologized to Mr. Zheng. Mr. Cheng expressed his understanding and expressed satisfaction with the criticism and education of the staff members of the Council.

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