Factors Affecting Effective Communication And Countermeasures

Modern enterprise management is not only the management of material productivity, but also the management of people with thoughts and feelings. Communication, as one of the most basic and important ways of human activities and communication, plays a very important and indispensable role in human behavior. role And how to communicate effectively has become the core factor affecting the efficiency of enterprise management.

For enterprises, the effect of communication is not only affected by the sender, receiver, channel and other factors, but also influenced by factors such as corporate culture, organizational structure, communication skills and so on.

Managers' problems. Managers, as the active actors of management activities, should play a leading role in organizational communication. It should be said that managers' misconceptions and behaviors are the biggest obstacle to organizational communication, and their influence on organizational communication far exceeds that of other organizations. Factor 。

Factors of communication channels. First of all, there may be problems in the choice of communication channels. Communication and selective communication channels are not suitable. For example, more important communication should be communicated with more formal, clear and accurate written documents, so that information can be lost or distorted due to other reasons in the process of communication. Secondly, the channels of communication are relatively simple. At present, most business managers only pay attention to formal communication in the enterprise, but ignore informal communication. They only attach importance to the traditional way of communication, but ignore modern communication methods. The last is communication. Unidirectionally Problem. The flow of information in communication channels is mostly one-way, lacking necessary and timely feedback, making communication lose its true meaning and becoming a mere formality, which will inevitably lead to blindness in management activities.

The organizational structure of enterprises. The organizational structure represents the way of operation and operation of an enterprise, which directly or indirectly affects the communication of information. First of all, the management level of enterprises increases with the increase of enterprise scale, which directly affects the quality and speed of information transmission. Secondly, the hierarchy of organizational structure is easy to create a psychological pressure. Too many levels are easy for employees to create space distance and form invisible pressure and barriers. Managers should improve their understanding of the importance of communication and transform their authoritative communication roles. Equal communication is the foundation of good and effective communication. Managers should not only treat subordinates equally, but also be equal to themselves and subordinates so as to be truly rational and respectful.

First, we need to encourage two-way communication and actively promote uplink communication. In formal communication of general enterprises, information tends to flow from a higher organizational level to a lower level, but tends to ignore two-way communication between superiors and subordinates. Establishing a good channel for upward communication can support uplink communication by publicizing an open and transparent corporate culture concept, and encourage employees to actively reflect the situation to their superiors through formal channels of communication provided by enterprises. Cross departmental and cross level communication should be promoted. Enterprises should advocate a proper cross level communication mode, allowing employees to report directly to their superiors directly or report to direct superiors. If they can not solve the problem, they can declare to a higher level of management. At the same time, enterprises should encourage an open communication environment. Any employee can make reasonable suggestions to their department managers or senior executives. Employees can also communicate with the HR department at any time and understand any problems they care about and seek help.

On the one hand, organizational structure should take into account the excessive organization level and the loss and distortion of information caused by the scale effect of the organization, as well as the alienation effect caused by the excessive organization. Efforts should be made to reduce the level of organization in the vertical direction so as to reduce communication links, maintain smooth information, and reduce interference, delay and distortion. At the same time, we should broaden the channels of information communication and promote information exchange through multi-channel communication. On the other hand, special communication agencies should be set up to promote communication. Although informal communication mechanism has certain efficiency, it will inevitably be influenced and restricted by the personal preferences of managers, and to a large extent, it will affect the effectiveness of communication. It is necessary to establish special communication institutions to promote communication and achieve effective communication through institutionalization of communication.

To improve the effective listening skills of managers, we should adhere to the following principles: first, we must listen to the position of the other party; two, we must have the correct mentality and overcome the sense of experience; three, we should learn to give each other and the appropriate response. Attention should be paid to non-verbal information and non-verbal communication skills. When you are listening to others, the other person may judge whether you are listening carefully and truly understanding by observing your expression, so eye contact with the speaker can make you concentrate. In addition, effective listeners will express the information they hear. The humanistic management system of modern enterprises requires managers to be good at communicating with their employees, integrating emotion into the whole process of management, so that employees can realize their value for the development of enterprises, thereby stimulating lasting enthusiasm for work.