Chen Jialiang: China'S E-Commerce Logistics Enters The Global Era

At present, China has become the second largest e-commerce market in the world.

In 1998, China's first Internet Internet paction was successful. After 16 years of development, the volume of e-commerce pactions in China has reached 5 trillion and 660 billion yuan in the first half of 2014, and has continued to move forward with a year-on-year growth rate of 30.1%.

It is estimated that by 2020, China's online retail market may grow to 4 trillion and 200 billion yuan.

A large number of e-commerce practitioners have been spawned. The Internet is their channel. The vast majority of Internet users are their real consumers, and the fast and simple pportation process has become a winning weight to enhance customer experience and enhance customer stickiness.

While bringing great development opportunities, e-commerce has also brought unprecedented challenges to the logistics industry: the rapid growth of volume of business challenges the comprehensive strength of information processing, cargo management, service innovation, pportation network, customs clearance, human resources and other aspects of express company.

As China's electricity supplier market matures, its demand for the logistics industry is changing.

Among them, cross-border electricity providers have been growing for more than 30% in five consecutive years.

For foreign trade companies engaged in cross-border electricity suppliers, sourcing, online shopping, online promotion, collection and logistics are the five key steps in their operation. Strengthening logistics is an important step to increase sales and overall profits.

Therefore, this segment of the market has very high requirements for supporting logistics services: customs clearance standards vary from country to country, customs clearance process is often more cumbersome, it also involves special operations such as inspection, quarantine, settlement and refund, and cross-border buyers are more concerned about the safety and punctual delivery of express goods. Real-time monitoring and supervision of express mail has never been taken seriously.

In order to further regulate the cross-border electricity supplier logistics market, in July of this year, the State Customs General Administration issued the "People's Republic of China customs cross-border trade e-commerce entry and exit goods and articles management regulations". Without doubt, this is a great encouragement and strong support for practitioners who are engaged in and ready to join the cross-border electricity supplier logistics market.

In addition, the electricity supplier logistics market is also experiencing differentiated market diversion: with the constant "electric shock" of the sophisticated industries such as health care, life sciences, and art and luxury goods, logistics services have become an important part of the enterprises in extending the high quality service in the electricity supplier links, and have formed the high-end market of e-commerce logistics. With the rise of the most discerning middle class with the most consuming power, the middle tier market of e-commerce logistics is becoming more and more shaped.

Sacrificing service quality for low prices is not their choice, instead of the pursuit of precise delivery and quality service, or even the willingness to pay extra for high added value.

Therefore, logistics enterprises that pursue unremitting precise, fast, professional and reliable service experience will gain favor and exert greater energy in the high-end segment market.

All courier companies should be prepared to meet the change of the market. Stepping out of the vicious circle of "winning at a low price" will be an important symbol of the maturing of China's logistics market.

However, upgrading service quality is difficult to achieve overnight. This requires enterprises to consider the quality of service at the strategic level, and make good preparations for long-term investment and refinement in software and hardware.

The logistics industry's hardware, that is, the construction of logistics network, including the laying of facilities such as pfer center and ground operation station, the establishment and improvement of information platform, and the matching and updating of sorting equipment, all need enterprises to make strategic inputs, not only to meet the immediate needs, but also to consider long-term pport capacity and sorting needs; the software of logistics industry is our employees, they are

As well as product developers, many front-line service personnel are the direct media to convey customer experience.

Only by investing in labor costs, can we focus on staff training and motivating logistics enterprises at the strategic level of enterprises' soft power and have the ability to continuously improve service quality and meet the general trend of the industry.

Under the current circumstances, China is experiencing another economy.

Opportunities and challenges go hand in hand.

During this period, e-commerce is leading the future trade and consumption mode.

Yes

Logistics enterprises, how to adapt to the new trend in this rapidly developing industry, continue to survive in the changing environment and find room for development, this is worth considering.

A key point is that all logistics enterprises should actively carry out technological innovation, service mode innovation, product and service content innovation under the premise of complying with relevant laws and regulations of the state, and jointly establish and maintain a good market environment.