How To Receive Elderly Customers

Elderly customers not only shop for themselves, but also buy things for their sons and grandchildren. If you feel that there will always be some way for customers of the same age, but the reception for elderly customers is not very good, then we must take full care of the way and method to take care of and respond to old customers.

The shopping experience of elderly customers is often very rich. "You may eat more salt than you eat," and of course you have bought many things. The lessons of success and failure are baskets and baskets. Therefore, they are more strict in choosing goods, and only buy things that they like. Moreover, they have plenty of time. They can go to the market several times before deciding what to buy. Especially in shopping malls not crowded in the morning, most of them have the purpose of stepping.

The movements of the old customers are very slow. They must be careful not to be impatient, and to slow down the rhythm of the slow customers. When trying on clothes, old customers are usually disgusted with clothes and are troublesome. Besides, the things you carry with you will be in the way. You can't choose slowly.

At this point, we must first ask customers to put their hands in the hands. Goods Put down, if there is a space to sit down, please ask him to rest. The best thing to do is to prepare several sets of clothes on the side when trying on them. When you receive, you must pay attention to the language, use honorific words, and speak with respect for your superiors and elders, so as to win the trust of the old customers.

whether Age The size of a customer's hobby is varied. It's because he looks old or he thinks he will not like something because he is old. Because they sometimes buy things that are not for their own use, or buy gifts. Moreover, there are still some elderly people who like bright colors, no matter how expensive they are.

Therefore, we must be patient with this customer until we have a thorough understanding of its intentions. Sometimes the elderly ask the same question over and over again. At this time, do not show the color of displeasure, to answer simply and understandable.

old age customer When buying gifts for grandchildren or young people, the opinions of young salesmen will play a great role. They are very eager to get advice from young people.