Only People Who Do Not Guide Customers To Solve Problems.
China's clothing terminal sales staff should do well in clothing sales, and always remember to say "do something right and do good deeds". Through eight years of clothing terminal research and field coach, I feel deeply that some terminal salesmen have many times to explain to customers that they are doing their duty. Language is dull, empty, lacking sincerity and enthusiasm, and such language is naturally lacking in persuasiveness.
In fact, in this case, the customers doubt the quality of the clothes on the surface, but in essence, they do not trust the shopping guide. So the key to deal with this problem is to get customers' trust and let customers believe what you say. Obviously, it is difficult to get the true trust of customers by using the simple and empty straightforward language to explain to customers, and the natural effect is greatly reduced.
People in this world are the most complicated. Customers are human beings. The clothes are expensive, he bargain with you, and the more painful the bargaining process, the more he feels the sense of achievement. If you take the initiative to give him a discount, he may suspect you. Therefore, give customers concession as far as possible, not too much initiative, but should learn from those clever women in love - slowly give, give a little.
When customers do not trust us, we need not explain simply and empty. At this point, what we need most is to restore our customers' trust in us. As far as this case is concerned, shopping guide can tell the real reason of customers' clothing specials frankly, persuade customers with facts, and at the same time, use special goods as a selling point to guide customers to buy immediately.
Clothing store Salesman Keep in mind that when we act frankly, sincerely, and behave daring to be responsible, it is easy to get customers' trust.
Shopping guide: Miss, you have this idea to understand. But I can tell you responsibly that although our clothes are on sale, they are all the same brand, the quality is the same, and the price is much more favorable than before. So buying now is really cost-effective.
Shopping guide Miss, you have a very good question. In fact, these clothes were formerly priced goods, but only because they had been broken, so they used to make special prices, but the quality is the same, so you can rest assured. (first identify customers, then explain reasonably to customers).
Shopping guide: Miss, you have asked this question very well. Some of our former customers have had such worries at the beginning. But I can tell you responsibly that no matter whether the price is positive or the sales promotion is in fact the same brand, the quality is exactly the same. Take the one you see now, quality and quality are all the same, but the price is much lower, so buying these clothes is really very cost-effective. You can safely choose it!
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