Language Skills In Customer Reception

1. principles of reception language

To use

The standard of expression is concise, concise, gentle, dedicated, and true, and must not be vulgar in language, dialect, exaggeration, arguing with customers, ignoring others, etc.

2. receptionist skills

Avoid using

Use inquiring style.

Use negative sentences and use affirmative sentences.

We should use the method of first demotion and later praise.

When speaking with vivid language, euphemism, and recommending and introducing goods to customers, it is necessary to adopt vivid and vivid language to make customers sound easy to associate with each other, and easy to produce desire to buy.

Shopping guide's speech should be accompanied by natural actions and friendly expressions to make customers happy.

Leave room for improvement.

It is impossible to say "no" or "no" and so on.

For stores that are not available, ask the store manager or supervisor, and consult with the customer. After making detailed records, they will be handed over to the merchandise manager and leave the detailed contact details of the customers so that they can be informed in time.

Answer all questions.

We should try to answer both the relevant questions and other questions, and apologize for what we do not know.

Do not exaggerate and be honest and objective.

Do not criticize competitors' products.

When you first contact with customers, you should say "welcome to the thousand walled shopping mall". "Good morning, welcome to the thousand walled shopping mall".

When customers greet the shopping guide, they can answer, "what can I do for you?"

When the shopping guide is greeting the customers and invites other customers to the area they are responsible for, the guide can say "sorry" to the customers in the reception.

When customers decide to buy, thank him with a smile.

For customers who complain, they should listen to complaints and apologize, such as, "I am sorry, I will make a good record of your situation and reflect it to the company in time".

When you say goodbye to the customers, be kind and natural, and use your words in a simple and appropriate way. For example, "goodbye, welcome to your next visit to the thousand walled shopping mall", "please take good, please walk slowly". Customers who come to the outside world can say, "have a nice trip and welcome to Guiyang next time."

Related links:

Opposites attract people, but office romance needs to be handled with care.

Women are more emotional than men. If emotions fluctuate, their mood will be affected, resulting in a job crisis.

Besides, the flirtatious ambiguity of non office romances also needs attention.

Laughing and talking with opposite sex warblers will not only affect others' work, but also reduce your image.

Office gossip is called workplace "soft knife", which is the same as the killing force of cold violence in offices. It is very destructive. People who love gossips are often at a loss for a moment, and the result is that everyone in the office will avoid you, and no one will put your heart to heart. As time goes by, the meaning of your existence in the office will become boring. What is the promotion and salary increase?

In addition to getting familiar with work, there is another way to enhance understanding among colleagues.

This pattern is generally applicable among female colleagues. Gossip tends to drag on family members, and the reason why women naturally love gossip always drag their gossip lines for a long time, which is bound to affect work efficiency.

It's OK to chat, but learn to contract in time, so that it will not be seen by the boss.

Workplace women need to master and pay attention to workplace etiquette and taboos. This is a process of continuous learning and accumulation.

In the fast changing era, we hope that women in the workplace can understand the principle of not advancing and returning, and then go ahead and make an excellent workplace OL.