Community Service Or Express Delivery Should Be The Last 100 Meters Away.

Online shopping enthusiasm continues to rise, increasing the volume of express, let Express Service More and more attention has been paid to the society. Today, smart parcel boxes, agents and other new pick up models continue to emerge, they bring convenience and problems to the life of the public. The express delivery of the last 100 meters has become a major problem in the express delivery industry. So, what is the status of the terminal delivery of the express delivery industry? For this reason, the reporter launched an investigation.

One of the current deliveries of express delivery industry

Smart parcel box: you can't hold fast when you can hold the express.

Recently, reporters in the City Huayi apartment, China Steel building and many other places have seen the appearance of smart parcel.

Entering the Huayi apartment area, the bicycle parking area is on the right hand side. Entering this room, the reporter saw the intelligent parcel box which is quite similar to the supermarket storage box, and over thirty large and small parcel boxes can store different sizes of express mail. At this time, Mr. Wang came to the cell phone with his cell phone. He saw that he came to the parcel box and entered the verification code in the system. A parcel box door was opened, and it was Mr. Wang's electronic product purchased from Jingdong. "I think the courier is easy and convenient. When you get home from work, you take things home."

Mr. Wang's express courier is one of the brands of such smart parcel boxes. It is understood that, in addition to the smart box, such as express delivery of such third party enterprises are doing, some express companies have tried to seize the market, Li Jigang, deputy general manager of Tianjin branch of Baishi Huitong, seems to be the "enclosure" stage of smart parcel.

Rhyming official website shows that in December last year, rhyme Da express signed a strategic cooperation agreement with Zhejiang Province Post Company Hangzhou branch in Hangzhou, announced the formal opening of the strategic cooperation of "e post station" project, and made use of nearly 900 "e post offices" across Hangzhou to solve the delivery problem of Express mail at the last 100 meters.

The reporter noted that at present, the smart parcel boxes represented by express delivery have also been popularized to a certain extent in this city. The word "serving 36 cities in the whole country" is very eye-catching on the express official website. Tens of millions of cumulative delivery express numbers have been constantly updated. Can smart box actually solve the last 100 meters delivery problem? There are still concerns in the industry.

"Express delivery has been in Tianjin for two or three years, but I haven't used the courier for less than a year," said Li Xiaodong, director of the Longchang Service Department of rhyda express Hexi District Meijiang company. "Since the use of smart parcels, the trouble is much more than before." Li Xiaodong roughly estimated that every 10 cases were put in express express express, and 3 to 5 customers called the network to say they did not receive the express. "Generally speaking, the courier sends the express into the courier, and the express delivery system sends the message to the addressee automatically, asking the recipient to pick up the item. However, many people say they haven't received it." Li Xiaodong speculated that, due to the development of smart phones, some messages may be directly identified by the cell phone as "spam messages", which makes the recipients directly overlook. But he believes that the use of express delivery also brings lucky psychology to individual customers: "some of them are clearly put into express delivery, but customers do not say they have not received them. There is no way to do so. We have to ask Express staff to help us to see the direction of the package. As a result, we found out what our couriers were putting in a few minutes. The text messages were distributed several times, and the customers were taken away a few times. As a result, the customers finally stopped talking. But this also makes Li Xiaodong feel upset: Although he has proved his innocence, who can supply himself for half a day? What about the next time he meets such a client again?

In the delivery area of the courier Wei Ganggang, several districts have been equipped with courier service, which has been misunderstood for many times, which has made him feel a little afraid of courier.

Li Xiaodong said, now, he asked the courier delivery process is to call first, if the recipient is not there, agreed to send in the afternoon or at the front desk, then do not express courier easily.

Zhang Hongmei, Deputy Secretary General of Tianjin express Association, told reporters that at present, there are hundreds of express delivery in the city, but compared with the Chengdu headquarters of express delivery, the utilization rate is still relatively low, and is still in the promotion stage. "The smart parcel can't completely solve the last 100 meters problem, because the volume of each parcel is limited, and the big part can't be put in." In addition, Zhang Hongmei also thought: "a package does not take one day, other express will not be put in." Smart parcels are hard to work at the moment.

For the public, the most concerned problems are generally concentrated on the expenses generated by express delivery. On the official website of express courier, there is such a content: "express delivery is easy to serve as public resources in the District, providing all-weather convenient services for residential owners. In order to increase the turnover rate of the box, courier is easy to provide 24 hours free storage time, and the public resources occupancy fee is 1 yuan per 24 hours (less than 24 hours when calculating 24 hours)." It is understood that there are many disputes arising from the convenience of express delivery. Some people say that the courier will put the parcel into the Courier Post easily, and does not inform himself that he will not incur the cost for more than 24 hours.

In fact, the smart parcel not only facilitates customers, but also facilitates couriers to a certain extent. Li Xiaodong told reporters that although the use of smart parcels had caused some trouble to his network, he still believed that those who caused the trouble were not the machines themselves, but the people including couriers and users. Courier is not yet really used, and Li Xiaodong has heard that before long, every express delivery is easy to get a express, and the network will pay 2 cents.

Two of the delivery of express delivery industry

Agent: do you accept express service instead of service?

Compared with intelligent parcel boxes, there are many forms of agents. The so-called agent point is to sign the agreement with the express delivery of convenience stores, supermarkets and other cooperation points. Among them, the most representative city is the cooperation between STO and Tianjin supermarket.

Ms. Xu told reporters that she had subscribed to a magazine on the website, and that it should be sent by STO, but every time she was calling from the supermarket near her home, she brought it home. A few days ago, the reporter came to the supermarket of Ms. Xu's home in the Rujiang garden. The supermarket staff said that they really had cooperation with STO. Generally speaking, when the express arrived at the supermarket, the supermarket staff would call the addressee. If it hadn't been taken away at six or seven in the evening, and the time was not yet set, the express would not be in the supermarket overnight. It would be taken away by the Shen Tong people and sent separately. Reporters noted that the supermarket checkout counters near the floor did scatter several pieces of express, so that the spacious supermarket space, more "cramped".

An industry insider revealed that STO has already worked with one hundred or two hundred supermarkets in the city at the same time. The problems brought about by cooperation are also very distressing to Shen Tong. Reporters found in the online search, due to the collection of the supermarket workers caused by the "Tucao" constantly, many people complain: why should I sent the express delivery to the supermarket?

Nevertheless, in view of the practical operational problems such as express diversion, courier companies are still "struggling" for "cooperation".

Li Dong, general manager of Baishi Huitong Tianjin branch, believes that the last 100 meters are turning to community-based services, and all kinds of models will appear. It is understood that at present, some express companies have also opened cooperation between schools and enterprises. The school provides a venue to arrange students to send parts, enterprises to provide decoration, equipment, and so on, so that the security of express goods is guaranteed, and it does not need to be spread out on the ground as before.

Some analysts believe that although the agency has eased the pressure of delivery companies to a certain extent, the problems arising are also coming. First of all, is the service standard of the agent service the same as that of the express delivery company? For example, if the courier's requirement is to deliver the goods to the doorman and sign the user, can the partners also be able to do this service? Once the service has "water", who is the problem? Secondly, is there enough space for the agents to store these Express items? "Although courier companies and agent cooperation process, usually in accordance with the express amount to charge a certain fee, such as a dollar, but the express mail to the supermarket, after all, is a sideline, the money is not something for the supermarket."

Jiang Ding, the head of Tianjin Corporation, has different views on the agency. "The traditional agent may pay the cost of the partners according to the express amount, but the security of the express mail still has some drawbacks." Jiang Ding said that this year, it is also ready to set up 300 agents in the city. "Cooperation with smoking hotels, dry cleaners and supermarkets can be done. We plan to rent a district or a counter, pay rent according to the area, and arrange for the sales staff there." Jiang Ding believes that this form of cooperation can not only provide convenience for customers, but also speed up terminal delivery.

Tianjin express Association revealed that STO has already signed a strategic cooperation agreement with the telecommunications sector. Some users may be able to pick up the package in the telecommunications business hall.

　　 Express industry Terminal delivery status three

Other forms of collection: there is no dispute about the difficulty of stopping "foreign parts".

The collection channels of express delivery are various, not only limited to smart parcel boxes and agents. However, reporters interviewed found that other ways may not be able to make users feel comfortable.

Rookie station is one of the ways of collecting. A few days ago, when reporters placed the order on Taobao's website and chose the receipt address, a line of "rookie station collection service" came into view. The rookie address shown by the system was the happy post station of Vanke Crystal City, 518 liberation South Road, Hexi District. According to the introduction, after choosing the rookie post, it was possible to call the door after arrival, and the reporter decided to give it a try. However, two days later, a courier called in the morning saying that the item could not be sent to the rookie Inn, and asked for an address. The courier then sent the parcel to the past, so the reporter had to change the address to the Tianjin daily building. After receiving the parcel, the reporter came to the "legendary" rookie post station, and found that the exact name of the rookie post is indeed a happy post station, which is actually a site for the Vanke property to provide express collection service to the owners.

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And Mr. Chen, the head of a courier network, also said that if the cooperation between Shing Kong supermarket and Shentong headquarters made itself the official "agent" of STO, in practice, there would be many links between individual express outlets and some convenience stores and properties, so that they could become their own "folk" agents through private agreements. "For example, if some outlets and their own areas are familiar, they may talk about the property of one or two districts, and how much they will cost for one piece, but because this form is a separate behavior of individual outlets, once there is a problem of express loss and so on,