Learn To Temper Yourself, Reduce Workplace Conflict And Share:

Parkinson, a famous British statesman and historian, and a famous British management scientist, "in the book of knowing others and good deeds", said: "if there is a quarrel, remember to avoid your mouth." First listen to others, let others finish, try to be modest, sincere and reasonable. It's hard to win people's hearts by quarrels. The immediate solution is to give each other heart. " The characteristic of anger is short, and after the "Qi tou", contradictions are easier to solve.

When other people's thoughts can't agree with you, and at the same time, they find it difficult to convince each other, listening to each other will make the other side realize that the listener is interested in his viewpoint, so that he can not only suppress his "anger", but also help to weaken and avoid the other's "gas head".

Professor Aulhelm Juris, an American business psychologist, has put forward the three rule of calmness: "first, lower the voice, then slow down, and finally straighten the chest." Slowing down the voice and slowing down can relieve emotional impulses, while chest straightened forward will weaken the impulsive tense atmosphere, because people with intense emotion and intense tone tend to lean on their chest. When the body leans forward, they will make their faces close to each other. This kind of speech can cause people to create the ground. Tense situation 。

Robert Kelly, a business professor at Carnegie Mehlen University, met a programmer and his supervisor in a computer company in California. dispute Kelly suggested that they argue with each other in their positions. After five minutes, the two sides realized how ridiculous their performance was. Everyone laughed and quickly found the solution.

Between people and people Communicate In the process, psychological factors play an important role. People think they are right, and the other party must accept their own opinions. If the two sides can exchange roles in the exchange of opinions and think in their own places, they will avoid the two sides being angry.

Sublimation of reason. In the TV series "stepmother", when the young stepmother saw the child trying to embarrass her and mischievous, she was very angry and broke the glass. But she immediately realized the consequences of further conflict. When she thought of her mother's responsibility and rational reason, she suddenly dispel her anger, sweep away the glass residue and apologize to her child and reconcile the relationship.

When a conflict occurs, it is certain that if you think of a consequence in your heart, think of your responsibilities and sublime yourself to a rational and open-minded person, you will be able to control your mood and ease the tension.