Telemarketing Telemarketing

Flow chart: appointment, market research, finding customers, serving old customers, clear objectives, I want to give customers the feeling that I have no time to feel for customers. My phone calls to customers' help. What objections do customers have to my phone?

First, telephone preparation.

1, emotional preparation (peak state)

2. image preparation (mirror smile)

3. sound preparation (clear / pleasant / standard)

4. tools preparation (three color pen black, blue and red; 14 open notebook / white paper / pencil; fax, note paper, calculator). The success of sales will start from the details, and look at the details of our work style and repeat the simple things, which is the key to successful sales.

Two, the five details and key points of calling:

1. listen with your ears, listen to details; speak and communicate with your mouth; repeat your notes with your notes.

2. concentrate time to make phone calls, the same kind of phone calls the same time, important telephone calls for time to play, and communication calls should not exceed 8 minutes.

3. standing up and calling, standing is a persuasive power. Participate in subconscious learning with body movements.

4. listen carefully: concentrate on the current phone calls (understand feedback suggestions and complaints).

5. don't interrupt your customers, and respond sincerely and enthusiastically to each other.

Three, the three principles of telemarketing: loud, excited and persistent.

Four, the core concept of marketing:

Fall in love with yourself, fall in love with the company, and fall in love with the product.

1. every call is rich. Incoming call 。

2. telephone is our company's public relations spokesperson.

3., if you want to make a good phone call, you must have a strong self-confidence.

4. make a good phone call and praise the customers first. Telephone communication is your own mirror.

5. telemarketing is a transmission of confidence, and whether the transfer of emotions can infect each other.

6. telemarketing is a game of psychology, with clear, cordial and clear voices, according to the frequency of each other.

7. no one will. refuse My so-called rejection is just that he doesn't know enough, or that I can make better phone calls.

8. the person on the phone was my friend, because I helped him grow and helped his company make a profit, so I called him.

9. the quality of advertising depends on the quality of business telephone answering. The value of all incoming calls is ten to one of the value of telephone calls.

Ten introduce Products, product value: use data, figures, time, storytelling, and emotional expression to prove the value of products.

Five, eight ways to establish affinity in telephone:

1. the law of praise.

2. language synchronization.

3. repeat what customers say.

4. use customer's pet phrase.

5. emotional synchronism and belief synchronization: a unified structure: I agree with you to change all "but" into "Simultaneity".

6. tone speed synchronization: according to the visual type, auditory type, sensory type use each other's presentation system to communicate.

7. physiological synchronism (breathing, expression, posture, action - mirror reaction)

8. humor.

Six. Appointment telephone:

1, good for customers.

2, clear time and place.

3. Who will attend?

4, don't talk about details.

Seven, use six questions to design our words: 1. who am I?

2. what am I going to talk to the client?

3. what benefits do I have to clients?

4. what can I prove to be true and correct?

5. why should customers pay the bill?

6. why should customers pay now?