Tel: Marketing, Professional Terms, Idioms.

Idiomatic expressions: what's your name?

Professional expression: May I know your name, please?

Your problem is really serious.

Professional terms: I'm better than last time.

Idiom: the problem is that the product is sold out.

As the demand is high, we are out of stock for the time being.

Idiom: you don't have to worry about this bad repair.

Professional expression: you may rest assured after this repair.

Idiom: you are wrong, not like that!

Professional expression:

I didn't say it clearly, but I think it operates in a somewhat different way.

Idiom: pay attention, you must do well today!

Professional expression: if you can finish it today, I will be very grateful.

Idiom: you didn't get it. You heard it this time.

Professional expression: maybe I am not clear enough, please allow me to explain it again.

Idiom: I don't want to make you repeat the same mistakes again.

Professional expression: I am confident that this problem will not happen again.

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In our work of telemarketing, we must manage our mouths well, use our mouths well, and know what to say and what to say.

I want to pay attention to the attitude and tone of the speaker in the call center of the Yi Lun call center. Let me share with you some of the important points that I should pay attention to when talking to customers.

When communicating with customers, marketers should never forget their careers and what your identity is.

We need to know that arguing with customers can not solve any problems, but will only cause customers' antipathy.

If you deliberately engage in a heated argument with your customers, even if you gain the upper hand and win the victory, you will be so happy and happy that your customers will be dumb, naked, blush, and embarrassed. But what do you get? It is a loss of customers, a loss of business, and even a complaint.

When communicating with customers, marketers must understand and respect the customers' ideas and opinions, and must not interrogate with customers through questioning.

Speaking with customers in questioning or interrogation is a very rude manner for marketers. It is also a reflection of people who do not respect people, and is the most harmful to their feelings and self-esteem.

When we talk with our customers, we should guide each other to speak. We can understand how to communicate with customers better through our customers' talk.

Salesmen should not be allowed to sing a one-man show, talk to themselves or keep talking to customers.

To talk with customers, be enthusiastic, be sincere in language, and be gentle in tone. As the saying goes, "the heart is moved." is the true feelings of salesmen. Only when you use your true feelings can you get the sympathy of the other.

In conversation, cold talk inevitably brings about a cold field, and the cold market will inevitably bring about a failure in sales.

When speaking with customers, the sales staff should have a clear voice and beautiful language. If possible, be sure to be cadence and rhythm. You need to know that you are talking to customers, not reciting, and interacting with customers.

Do not speak without high or low speed, no rhythm and pause, stiff and dull, no vitality and vitality.

Telemarketing is actually very simple. It does not require you to have a high level. You only need to master some simple points and taboos.

If you know how to use your mouth and the key points of telemarketing, it is easy to get a client; if you don't know what you want, you will fail.

In the telemarketing work, a few taboos that know how to communicate with customers will get closer and closer to success.