4C Skills In Telemarketing

4C is also a must to understand in the telemarketing. 4C is not a skill in itself. 4C is a standard process for implementing skills. The experienced salesperson can execute the sales process in the early stage, and generally forget the process later, but the sales strength has been improved unknowingly.

The process of 4C is like this: CONFUSE, wake up customers (CLEAR), comfort customers (COMFORT),

(CONTRACT).

The first C is applied in the first stage, the second and the third C are applied in the second stage, and every four C is applied in the third stage.

Whether it is

Or

It can reflect the image of a person or company.

Telephone is a window for the company to communicate with each other.

A good call and phone call process is a good impression and vice versa. Therefore, you should pay special attention to your words and mood on the phone, whether you dial or receive, a phone call may change your current situation or even a person's life.

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1: "no, I have something to do then."

"No, I will visit my friends then."

Telemarketing skills: (the name of the prospective customer), I am sorry, I must have chosen an inappropriate time, then the appointment or whether it will be better.

2: "I have a friend who is also engaged in this service!" telemarketing skills: if your friend is your service agent, I believe he will provide you with good service, but I do not want to repeat what you already have. Would you like to have a visit with you when you are free or free?

3: "I have no money!" telemarketing skills: (the name of a prospective customer), your judgement must be correct. However, the idea that I want to offer to you may be something you have never heard before. Now it is better to know about it for use from time to time. Would you mind if you have time or time, can I visit you? "I know what you said, even if you want to buy it, there is no money now."

Yes, Mr. Chen, I believe that only you know the financial situation of the company best, right? And our system is to help you better save costs and improve performance.

Surely you will not object?

4: "you are wasting your time!" telemarketing skills: are you saying this because you are not interested in our service?

5: "I am not interested in you! Service!" telephone sales skills: (the name of the prospective customer), I also feel that you will not be interested in anything you have never seen before, which is why I am going to visit you.

I hope that the information I have provided is enough for you to make a wise decision. Will you be in the office?

I understand that anyone who has never seen a product will not make a decision hastily, do you think so? So I am thinking of visiting you in person this afternoon or tomorrow morning. We have made a detailed market investigation. This product is of great help to enterprises like you. Do you think it would be convenient for me to bring the information to you personally this afternoon or tomorrow morning?

? (with no interest to refuse you, you have to give him such an idea: how good is the pear?

)

6: "I am busy!" telemarketing skills: This is the reason why I called first (the name of the prospective client). I hope I can visit you at a more convenient time. Would you like to have a visit with you when you are free or free? "I am very busy this time, next quarter."

Yes, it is certain that you manage such a large company.

That's why I'll call you first so as to confirm your time and not waste your precious time.

7: "I really don't have time."

Telemarketing skills: facts have proved that you can develop this enterprise into such a scale that you prove to be an efficient person.

I am thinking: you will not object to a system that can help your company to save cost, save time and improve work efficiency.

8: "you are wasting my time."

Telemarketing skills: if you see that this product will bring some help to your work, you will not think so. Many customers, after using our products, send a very high appraisal to our products in the "customer feedback receipt" sent back, which really helps them effectively save costs and improve efficiency.

(no time to refuse you, you have to use the concept that the busiest person is not necessarily a successful person, but a successful person must pursue efficiency.

)

9: "you just talk on the phone."

Telemarketing skills: when I visit you, I only need 5 to 10 minutes to make a presentation to you, so that you can better understand our products. Do you think so?

10: "I don't need it."

Telemarketing skills: before you see our information, I understand all of your ideas.

This is one of the reasons why I want to visit you.

4C is also a must to understand in the telemarketing. 4C is not a skill in itself. 4C is a standard process for implementing skills. The experienced salesperson can execute the sales process in the early stage, and generally forget the process later, but the sales strength has been improved unknowingly.

The process of 4C is like this: CONFUSE, wake up customers (CLEAR), comfort customers (COMFORT), and sign customers (CONTRACT).

The first C is applied in the first stage, the second and the third C are applied in the second stage, and every four C is applied in the third stage.

Whether you call or answer the phone, you can reflect the image of a person or company.

Telephone is a window for the company to communicate with each other.

A good call and phone call process is a good impression and vice versa. Therefore, you should pay special attention to your words and mood on the phone, whether you dial or receive, a phone call may change your current situation or even a person's life.