Action Techniques For Shopping Guide To Try On

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What's more, it is often said with care: Miss, our brand clothes need to be worn on the body to wear out the effect.

How many kinds of influence are there in the guests? How much influence do we have on language? We have shared it before, according to ethology research, it is 11% or ten.

However, we know that the influence of motion (visual) is 83%.

Whenever we meet the guest in the fitting room before wearing the clothes mirror and put the clothes in front of the fitting room, we will continue to talk about the previous language. In addition, it is more important that we ask the shopping guide to move forward on the front side of the guest, move forward with the right hand, make a gesture of invitation, and stretch out the door to open the door of the fitting room (or pull the curtain open). "Miss, please try it on!" we have a great effect in the on-site training of a special counter in Wangfujing, Guangzhou. Basically, 10 of these 6-8 guests will go in with the opportunity to guide the guests into the fitting.

More people try to wear more pactions, more people try to attract more people into the store.

With no discount.

There are no discount items.

Why do guests come into our store?

My answer is that your shopping guide (you) is standing there waiting for a bargain, and the service is not in place.

Whether a customer buys our goods depends largely on whether he can enter the try and try whether the guest can recognize it.

The most important and core service of clothing department stores is also a trial service.

In sales, customers feel a lot behind the goods. We can not decide many times, and the goods themselves can not make big changes.

What we can do is that we serve the guests to try them on.

According to the years experience of store sales training and the current status of terminal stores, we have developed the following service trial process, each step of the process has its unique service connotation.

At the terminal of shoe and clothing industry, the shop guide to work for more than three months, if you can not do the "visual code number", that is a very dereliction of duty, because this is the most basic requirement of professional services.

When a guest enters a shop and asks for a suit, if the guide is "Miss (SIR)", how large are you wearing? "This is that the service has been discounted. Many guests will answer," I do not know how big the code is, "and" I don't know how the number of your cards looks like "...

Therefore, shopping guide must understand the size of each item of their own products. The best way is to try on the upper body and feel the effect of the upper body.

When guests enter the store, they can see the number of guests' needs at the first glance, then take out the appropriate clothes from the guests and send them to the guests.

This is professional services, professional services reflect professional prices.

Shoes and clothing store service, before the guests try on, quickly help the guests open zipper, untie the mouth, loosen the shoelaces and so on is also part of the service, this action should not be belittling, or "I know" let go, many times in my trainee drill field, too many shopping guides do not untie button clothes to the guests' hands, ask her why, she said forget, actually is the past service habits.

Unlocking buttons and other movements is no discount service.

It is still the saying: with discount services, there is no discount price.

After the buttons are unbuttoned, the clothes rack must be removed and the clothes hanger of each guest trying on clothes should be reset to the corresponding position.

I found some shopping guides for foreign brand stores in Hang Lung Plaza, Shanghai, and put the removed hangers on my waist.

The number of clothes taken by guests is the same as the hangers in our hands. This is an effective anti-theft technique for clothing stores.

Clothes hangers everywhere and clothes display are messy.

During the drill, there were also many shopping guides to put out the clothes hangers everywhere, or leave them on the shelves.