Emotional Management And Decompression Methods For Telemarketing Staff

First, listen to the radio and listen to what voices the professionals use to express their thoughts to different audiences.

Second, read prose and poetry, improve your speaking speed, volume, pitch, intonation and infectivity.

Third, record your own conversations with customers, compare the principles mentioned above, find out the problems, and constantly correct and practice.

A prisoner was sentenced to death. At the end of the trial, the judge asked the prisoner, "what else do you want to say?" he replied, "go to your mother!" the judge burst into anger when he heard it, and he reprimanded him for more than ten minutes.

After hearing the crime quietly, the prisoner said to the judge, "your honor, you are a highly educated intellectual. You will be so angry when you listen to a dirty word, and I only graduated from high school. When I saw my wife sleeping with other men, I killed them in anger. It was really too impulsive to restrain my emotions at that time."

Human

It is a huge and magical energy.

It can not only inspire people's infinite power, but also push people into the abyss of eternal redemption.

Once the mood is out of control, it means that the behavior is out of control and everything is out of control.

In most of our daily lives, we are deliberately controlled by emotions.

It not only makes people energetic, passionate, quick thinking, and vigorous, but also makes people dejected, depressed, obstructed and passive.

Psychologists classify people's emotions into positive emotions.

Two types of emotions, positive emotions have positive and positive effects on people, negative emotions have negative and negative effects on people.

For positive emotions, we should try our best to develop, and we must strictly control negative emotions.

The telephone center is one.

Where we meet.

Tens of thousands of people call out and call each other everyday to deal with different customers.

Telephone ordering people receive and make so many calls every day, and there are many opportunities to stimulate negative emotions. For example, difficult customers, hard products, pressure at work, unhappy boss, misunderstandings of colleagues, etc.

Therefore, how to manage your emotions is very important for telephone ordering workers.

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What are the qualities that should be possessed by managers at the grass-roots level?

1. Being proficient in business and being the "immediate superior" of the front-line staff at the grass-roots level, we need to be very proficient in the content and business of the sub departments in the first place, so as to make effective and efficient work arrangements.

2. Based on the strong business capability of the first point is the foundation, then should have good communication, guidance and guidance ability, can enable the bottom staff to perform according to the company's work standards and expectations.

3, leadership, as a manager, should be able to get rid of "authority management" and achieve planning and inspiring leadership.

Grass-roots units should be properly applied, and bureaucracy should be avoided.

We should let subordinates have a sense of identity towards team goals, guide and motivate team members to achieve their goals.

4, sincerity, affinity and respect.

Managers, who manage people, win others' trust and obedience and love, first of all, integrate into the team, respect everyone in the team and care for team members.

Respect and honesty for superiors.

5, execution.

After receiving the instructions from the company's backstage, the grass-roots organizations should effectively organize their staff to put them into practice, carry out the guidelines and standardize the work links of their subordinates.

6, communication skills, grassroots managers must be effective in the enterprise guidelines, resolutions, job content planning and other details to the grass-roots employees know.

Similarly, grass-roots managers must be very effective in giving feedback to the upper management departments quickly and effectively, ensuring two-way communication, improving flexibility and the feasibility of implementing the plan.

7, market sensitivity and information collation ability, grass-roots workers can not think like the grass-roots workers, this is just a job, they must position themselves as a manager, sensitive to market information, effective collection, thinking and sorting.

On the one hand, it is used to correct the work methods and plans within the terms of reference, and on the other hand, it provides information resources for the enterprise's high-level strategy and work deployment.

The grass roots must understand the competitive environment and the nature of the industry.

8, self-discipline ability, the grass-roots managers directly face the bottom employees, must set an example and set an example to play a positive role in the army.

Of course, none of these things can happen.

Next, let's talk a little bit more realistic.