After-Sales Service And Management Of Online Shop

Effective feedback mechanism is very important for the realization of online clothing store aftermarket work.

First of all, we should realize that shop faces not only one-time pactions of customers, but potential long-term purchases.

The end of a paction is probably the beginning of the next new purchase. The customer should be able to convey the feelings of his purchase to us. Friendly and patient listening should be able to greatly close the distance between the customer and the store.

The feedback mechanism is built on a bridge between our shop and our customers. Through this bridge, the two sides can better communicate feelings, opinions and even emotions, thus establishing mutual friendship.

The feedback mechanism here does not refer to the product evaluation of the Taobao platform itself.

It should also include customer satisfaction opinion collection outside the platform.

We should design a questionnaire of satisfaction survey for clothing products shops, which is important to some purchased products.

Investigate and find out the problems and improvements of clothing products or services.

Through the survey of key customers' satisfaction, we can not only help improve customer satisfaction, but also let customers know every effort we made for them, thus naturally producing a loyalty.

On Taobao, online clothing shops should spare no effort in their services, but even so, there is still a big difference between shops.

The process is mercenary and whether there is "popularity".

To be a Taobao is like being a man. It must be "willing to give up".

Businesses need to be profitable, but they should not overlook their money.

If a customer buys products from his shop and gets the object, if he finds that the dress is not suitable for himself, he will ask for a return.

At this time, the shop should agree and choose to refund the buyer for any reason.

Because Taobao's business field is like a man's field, customer's recognition of the shop is more important than the identification of the product.

We can not abandon customers' recognition and store reputation because of the profits of several products.

Customers recognize a good shop, a good business, naturally will come to your shop for repeat purchase, so that shops can form a good "popularity", in order to have a batch of stable customer groups, support the continuous development of shops.

In addition, some customer complaints received in the process of after-sales service need to be listened to carefully.

No matter whether the question is true, the customer service personnel should first apologize politely and express their service oriented mentality to the customer.

After that, the complaints were traced immediately.

For those problems that can not be dealt with in time, customers should also be given clear processing time, and they are committed to follow up to ensure the final solution of the problem.

Nowadays, after sales service has become an important domain for many online shops to gain consumers' interests. Good after-sales service is the main way to enhance customer satisfaction and loyalty. Therefore, it is a new goal of garment industry to do well in after-sales service of clothing shop and further improve customer satisfaction.