General Knowledge Of Telephone Etiquette

If you want to see your boss, especially the general manager or deputy general manager, you must contact the Secretary first, ask the Secretary to tell or arrange the time.

Liaison with colleagues at the same level should first telephone, appointment time, place, do not disturb others.

At the end of the conversation, be sure to remember the light call.

2. a telephone call from a guest or supervisor at a meeting.

First explain to the other person that the guest or supervisor is in a meeting, and ask politely whether the other person needs to leave a message.

If you have any messages, you should make a good record according to the telephone memorandum.

If the other person insists on calling, note the basic information, ask the other person to wait a minute, then write the information on the note to the guest or supervisor and wait for the order.

Explain the general direction of your supervisor or colleague.

Explain the approximate return time;

Ask if the other person needs someone else to listen to the phone or leave a message.

If the office receives a call from someone else calling the boss and the boss is away, avoid answering "no" or "never seen" or "going to work in the future". Instead, answer him: "he / she is not in the office for the time being. What can I do for you?"

When pferring the phone, be sure to ask the person's name and unit.

Remember to repeat what is conveyed.

When pferring calls to guests or superiors, wait until the two sides have spoken, then gently drop their receiver.

After several turns, no one answered, then each time he said to the other person, "I'm sorry, please wait a moment."

Clear the source and intention of the other party, do not hang up the line, after asking for instructions.

5. the receiver is answering the phone when he is visiting.

First, explain to the other person and ask if you need to leave a message or persuade him to call again later.

In case of emergency, ask the other party to wait for a while and try to contact the guest or supervisor to listen to his instructions.

If the speaker is attending an important meeting, he should be polite and apologize.

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Usually, visual impressions usually take only 7 seconds to form.

Clothing and appearance are also forms of communication.

If a professional woman wears high-heeled shoes and wears a blouses and miniskirt and puts on heavy make-up, she expresses sexual provocation rather than professional communication.

So if you want to get a score at work, women should be dressed in her identity.

Suggestion: you don't have to throw away the gentle temperament of women, but don't dress too much.

Your clothes can imitate people who are higher than their occupations.

For example, if you are a manager, you might as well wear a manager.

The boss will always be the boss and your superior. Don't let your boss appreciate you.

The boss may be able to defend you in general, but when things happen, you must be just a piece of chess.

Suggestion: keep the distance between the boss and the boss at least "one meter line", respect him and obey him.

Calling is a trivial matter, but it has something to do with your image.

Suggestion: you should try to reduce the ending tone of the voice so as to make it sound more authoritative.

It's almost time to get off work, but it can not be slack, though it is "the darkest 5 minutes before dawn". You must also manage yourself.

Near the time of work, I still need to set my mind to make a good summary of the day's work.

Suggestion: arrange the memorandum in the last 5 minutes.

The memorandum contains a summary of the day's work, including those who met on the day, new business cards and so on.

The content is mostly complicated and without chapters, so it will be tidied up before the end of the day's work and check the worksheet.

The work items that should be carried out on the same day should be marked as completed, and we should have a clear idea of the unfinished projects.

After checking the worksheet of the day, it will then list the work items that should be done on the next day, and draw up the worksheet. At this time, we can refer to the Memorandum for omission, and finally tidy up the desk.

Clean up your desk before you go to work to finish the day's work.

After doing these things, you can walk softly and easily.