We Must Guard Against Losing Your Customers' Mistakes.

Suppose you have a public relations companies: how can you deal with customers' complaints and dissatisfaction if you fail to complete the work before the deadline? Do not find a reason to say, "I am overwhelmed by heavy work, so I have not made time to start your case.

"This is very unwise. Customers will not care if you undertake heavy work. They will only remember that you promised to finish your work before a deadline, but they did not believe in it.

Rather than making excuses, it is better to admit your mistakes honestly and then try to make things better.

Even if overtime work is done, give the customer a discount and send the customer the necessary night.

When you can take all the responsibilities and correct your mistakes, a bad thing will win you trust.

Most customers will not tell you their dissatisfaction, but just turn around and leave for another paction, keep them! Use extra time to gain their attention, set aside time for a private meeting, or hold a thematic discussion, call your customers directly, or ask them to answer some survey questions, such as: why do you choose our products and services? What makes you buy our products instead of other suppliers? What improvements do you think our products and services need?

Finding the answers to these questions will help you.

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You will find out which aspects you have done well, and which are not enough.

If a customer is not satisfied, you can take action before he changes his mind.

When you turn to

Putting up a questionnaire shows that you value him so as to attract customers to become a repeat customer.

Create your own

Is it going to be an easy thing? Think about it. Once your business starts, you must always be ready to rush for cash flow and carry a lot of trivial and heavy burdens.

But no matter how hard it is, you must keep your head up and smile.

People are only willing to do business with people who are full of confidence.

Get rid of the vicious circle of negative thoughts and concentrate on your goals. Believe that no matter how many setbacks you encounter, you will finally achieve your goals.

Your unwavering confidence in yourself will also increase customer confidence in your business.

When someone asks you how your company has accumulated wealth in the fierce competition with X, you can reply in this way: "X's products are really good (or powerful), but allow me to tell you why customers chose our company."

Then show your potential customers some grateful letters from past customers.

In this way, can you easily shift the topic from competitors to your paction?

Ask your old customers to praise you for no reason.