The Guide'S Behavior Is Harmonious And Appropriate.

1) standing: standing posture welcome

It should be calm and natural, modest and respectful, with the ability to straighten up the chest, lower the eyebrow, and smile; feet are naturally separated from shoulder width; hands hold hands (the right hand presses the left hand) before the lower abdomen; feet should not be diverted; knees or jitters should not be bent; the body should not be twisted, and the head should not be tilted or tilted upward.

No cabinet or locker.

2) sit:

It is not allowed to sit, but in other occasions when the occasion needs to sit down straight, dignified, without customers, both hands naturally on the legs or on the table; hands can not hold the back of the back of the brain spoon; legs must not tremble, not stilt legs, more can not stretch straight;

3) line: the pace is light and steady, the face is relaxed and pleasant; the head is not low, the waist is not restricted, the swiftly swiftly needs to grasp with the social intercourse, gives the human to have the good image of the shopping guide lady.

4) said: to receive guests in Putonghua and to receive customers in polite and civilized terms, with natural and soft voice.

5) listen: seriously

You can respond to your content by smiling, nodding, and so on. You can't be expressionless and absent minded. You can't be tired of hearing or listening. You can't wave your hand or knock your cupboard with your hand to interrupt the guest's words.

6) look at it: face to the guests, look intermittently to the guests, do not look at the west without purpose, look left and right, strabismus, cold and white eyes, prohibit the up and down look.

7) delivery: when delivering goods and articles to customers, hands should be handed in, humbly and affinities.

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1) irritable customers.

To deal with such a customer, the guide must be patient and gentle to talk with customers and understand his needs.

2) customer dependent customers may be at a loss. They may not be able to make up their minds when choosing goods.

In this regard, the attitude of the shopping guide should be gentle and full of explanation. It is mostly for customers to take the initiative and make positive suggestions, but be careful not to cause any psychological pressure to customers.

3) a discerning customer, a type of customer who is suspicious of any commodity, is critical, and it is hard to express their satisfaction in choosing the bones in the eggs. The guide is very frank with them. They need to be insightful, concise and familiar with their business. They should seize the opportunity to show their rich knowledge of goods in good time.

At the same time, be polite, maintain self-control, not be dissatisfied with customers' criticism, or compete with customers for right or wrong. These are not sensible ways.

4) common sense customers. Generally speaking, such customers are best served. They are polite and rational.

Shopping guide only needs to use his own reason and friendly attitude to repay customers.

5) there are some customers who come to the shops without any definite purpose. They just have a free time to wander around. They may end up buying nothing. They are likely to buy them by chance.

For this type of customer, guide buyers should adopt an easy-going attitude, do not sell goods deliberately, and if customers are interested, they will provide services in a timely manner.