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    Shopping Guide And Customers And Their Skills

    2015/5/24 20:54:00 41

    Shopping GuideCustomersGetting Along Skills

      

    Situation 1, shopping guide recommends that customers try on clothes, but customers refuse to accept them.

    Shopping guide

    proposal

    The right way to deal with (three quarter and guiding actions) is:

    You really have a good eye. This dress is our new and best seller. With your temperament, I believe it will be good after wearing it.

    Please! This is the fitting room.

    (if the customer still doesn't act), it doesn't matter if you buy or not, miss. I really want to serve you well.

    Only women like you who have temperament and taste deserve this kind of clothes.

    The clothes were delivered only yesterday.

    New pattern

    You are lucky to be the first person to try on.

    Scene 2, shopping guide is warmly received to shop customers, but customers can coldly reply: I look around.

    Correct response (to communicate with customers)

    Yes, sir. You must know more about clothes and compare them with others.

    Suit yourself is the best. What kind of clothes do you usually like to wear (category, style, color, etc.)?

    Situation 3, customers like it very much, but the company can say, "I think I usually go around somewhere else."

    Correct response (emphasis and respect for companions, three quarter, and

    customer

    Good communication with accompanying persons.

    (to the companion) this gentleman (madam), you are very attentive to your friends, and have a unique view of clothes. It's nice to have such a friend like you.

    I believe you know your friend very well. Would you please join me in choosing a suitable suit for your friend?

    Situation 4, customers worry about quality problems, and no matter how to answer them, they are not very reassured.

    The right response (the distrust of the product is actually a distrust of the shopping guide)

    You can rest assured, sir, that our products are manufactured under strict supervision of our quality inspection department in accordance with the requirements of the authoritative departments of the state.

    Sir, I am very responsible to tell you that if you find a fake and Shoddy Commodity in our store, we will compensate it 10 times.

    If it is because of the inhuman quality factor, we will deal with the commodities strictly in accordance with the "Three Guarantees" law.

    Situation 5, I'll go home and discuss with my wife.

    Correct response

    Wow, sir, you are a good man who has a heart and heart to respect your wife. I believe your wife will be very happy.

    It doesn't matter, sir. After all, she is the person you trust most. But if I were you, I would take back my favorite things to my most trusted person, and if I don't feel right, I'll bring them back to you anytime.

    Situation 6, when you sell clothes, you say yes.

    Correctly handle (stand on brand and customer image position, communicate in a responsible and sincere manner)

    Yes, I can understand how you feel. If I were you, I would feel the same way.

    However, what I have just introduced to you is the personal experience of customers and friends. A few days ago, an old customer bought one and brought one to his friend.

    I believe you will not doubt if you pass through, sir.

    Yes, I can understand how you feel. If I were you, I would feel the same way.

    The most important thing for you is that I have received professional training and I am your fashion consultant. We will be responsible for your image.


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