Careful After-Sales Service, Do 100% Good Reviews.

Writing a post is very hard. Writing a post is not only physical, mental, but also mental, so I hope to see the friends of the post seriously, and feel the reason to return to a post. If there is no reason, I will pass by laughing. But please do not hesitate to use my post ad! Thank you! I sincerely hope that my post can alert me and give you some inspiration. I have seen my experiences and lessons to improve my sales service. If we can get such a result. My efforts were not wasted.

Next, I want to expose myself to "dirty linen", and tell you about a less successful transaction. Until now, I am ashamed of my negligence, so we must take a serious look at it and avoid similar situations in the future.

Here I want to say: as a seller of Taobao, it seems equally important to earn good reviews and earn profits. Every seller hopes to be 100%, but who can say: my 100% Praise All of them are the absolute quality service and the sincere compliments of the buyers. Before I could say so, I now say that Chr (34) is not Chr (34). In my 100% praise, so far, 1 or two buyers are considerate of me. Many buyers are not very satisfied after receiving the treasure, but in order not to complain, or because of their good service attitude, or to take care of the sellers' mood, they have received high praise. Such praise is worth our going. Reflect 。

In fact, we are clear about the trading situation behind each praise, our own service level, and how much moisture there is in our praise. Next, let's look at the reflection behind my "good comment". After watching, please do not complain about my negligence or negligence. I am already self accusation and suffering from self accusation. So I dare to come out with all of you and hope that all friends who see this post will not throw bricks.

D is a new buyer I know here. I don't know how she found me. She first asked me to be my friend and later she chatted slowly. We talked about it very much and enjoyed it very much. Later, she slowly asked my baby. From the conversation with her, I know that she is a very young mother who loves her children very much. She is very careful about choosing products and choosing nutriments for her children. I can understand her mood very well. For this reason, I once again consulted the experts from the product factory Department and got a definite reply before I recommended to him a woman's external health care product and a child's high calcium nutrition granule. D repeatedly asked me about the quality of the product. She explained that she did not doubt my credibility, but worried about what was wrong with her children, because she could not take the children to try bad products. Later, after my patiently explaining, she took the baby happily. I have confidence in my products. I believe she and baby will be fine after using the product.

However, my mistake is here: my main idea is that because I have full confidence in my products, I believe that as long as the product has strong quality and high quality consultation and good service attitude, it can let customers satisfy their satisfaction and ignore the important link of "express" which plays an important role in this network sale. Formerly known as Shen Tong, although the price is higher, but almost no mistakes, quick and trustworthy. This time it happened to meet another courier to find out how fast the service is and how the price is favorable. At that time, I was busy, I was busy ordering other goods, and other things I was dealing with, and I gave two of the D treasure to the express courier. I repeatedly urged him to pack up the packing.

However, when D received it, she said that the baby's box was dirty, worn out, and her baby was dusty. She said she really didn't want to pack such a dirty thing for her baby's food.

I was dizzy at that time. The baby I sold was the latest product, and at that time, it was temporarily new for delivery, and there was no dust.

But in the face of my buyers, I am speechless. I can only apologize, because, from the buyer's point of view, I am not satisfied with the idea of empathy.

I do not expect buyer D to pay immediate payment to me, but I do not expect it to be appreciated. But D said that it was estimated that it was the reason for delivery, so long as it did not affect the use.

I was particularly complicated at that time, not fluke, but mixed with feelings of helplessness, guilt and so on. The only thing that can be expressed is apology and gratitude to the good buyer.

But I have to continue to do what I should do to remind buyers of the precautions in use. The buyer appreciated me and praised me. I know, this praise, she did not give it very sincerely. She is satisfied with my sincerity and service to the product, but it is far fetched. The baby was stained, and no one was happy.

In the past few days, I have been remorsing myself. negligence 。 If I pack it in person, baby will never stain. After a few days of reflection, I concluded that in sales service, honesty is the root of the existence of shops. To talk about credibility, the quality of baby must go through the border and be strong. Seller must speak and must believe.

Second, we must be sincere. In this communication, I can sincerely consider the problem from the buyer's perspective, think about the customer, and give her a reply after consulting the experts again in a very confident situation. She sincerely acknowledges her negligence. Sincere apology and sincere after-sale remind her that she is responsible for her. Therefore, from every detail, let the other side feel your sincerity and convey the culture of temperament of your shop with sincerity. This kind of care and sincerity with unique humanistic atmosphere can not be replaced by others.

The third is careful and careful. This is the biggest feeling of my experience. Don't ignore any details. A greeting, a sincere apology, a perfect package will convey your service level to each other. Therefore, we must perfect the service to every detail. The details determine whether the buyer is accredited to you or not, determines your success or failure.