Management Of The Time Of Receiving Calls

The first thing to do is to do market research. If you want to find out whether he has a prospective customer base, where is the prospective customer base, you first do market research, find the customer group, choose the big fish in the workplace, see if there is any fish in the pond, and then swim there, you first find this customer group, but after establishing such a customer relationship, after building customer relationship, we can meet the needs of customers and satisfy the needs of customers.

In fact, any sales is to meet customer needs, help.

Get the results of the products they want.

Hang up your phone, and the sales of your phone call is very strong. The others sell the product to you when they feel like it. No one is ready to sell it to him. For example, your brother wants to buy a dress for you. Your brother says that a piece of clothing is very cool and very cool. You can easily believe him. If a stranger does not have a sense of trust at all, he has to pay money and occupy other people's time. Then the phone is normal. Hanging on is not normal. Every phone master is to create a telephone atmosphere that makes people feel unsold and sell, so that people feel affinity. He can't bear to hang up the phone. He has a sense of trust to buy our products. In fact, I think the key cost of telemarketing may be his trust, which means that when others have no sense of trust, of course.

Most telemarketing staff are eager for quick success and instant benefits. They want to make a deal at once. Of course, others hang up the phone and pay attention to building trust.

Building trust should be a system of technology. People are close to each other. It's a psychology of learning. This is psychological knowledge. First, we must have affinity, no affinity, no deal, affinity is to have something in common, your voice is similar to him in the phone, the voice is high and low, the timbre is similar, for example, it is similar to his preferences, the questions he asks in the phone are his favorite listening, the speed of speech is the other side's favorite, the degree of your speech is appropriate, the degree of your speech is concerned, the degree of concern for people, or the degree of understanding to customers, the customer sounds as if it is an iron, and it is very neat.

It is good at using tone and interjection, good response to customers, good listening and good questions, giving customers a good impression, because customers will not give us the second chance to establish the first impression. I often speak in public speaking class, and I speak a lot of courses all over the country. Every time I come to the stage, I speak affinity to you, whether it is the gym of 6500 people in Beijing or thousands of people, tens of thousands of people.

Most people in the phone, first let the customer feel how to prove that you are telling the truth, if you believe.

Build trust. If you want to learn, first look at a phone call.

System tutorials, this affinity to build at least one or two hours to help everyone, I just talked about the focus of hope to help you.

It's no use to change your mood immediately, so many people have conflicting emotions. He's going to go on and on again, and three. It's no use. I hope you go next time. Everyone wants to have a consultant. Don't let people feel that we are selling. I often tell myself that I call to help customers. I call one result and I solve it for customers. I often think that when I help customers, I do not let customers feel that I sell products to him, but I am solving the current problems he wants to solve, because we want to sell products to people who need those products, rather than sell them to people who do not need this product. When a person has conflicting emotions, I suggest that you put off the phone and start again, because it is hard for people to reject you and in a very short time.