Interpretation Of Customer Maintenance Period In Telemarketing

Many products can reach the final deal through telephone sales, but in the entire telephone sales process, the transaction is probably the most difficult part, which is related to the particularity of telemarketing. So it is necessary for us to discuss some skills in telephone sales. Telemarketing is one of the most popular sales methods. It is a marketing strategy that saves time and efficiency. Telemarketing is basically a method used by everyone, but how to use it is the most effective way. There are several ways to teach you.

　　 Psychological preparation Before you dial every call, you must have the knowledge that the phone you are calling is likely to be a turning point in your life or a turning point in your current situation. With this idea, you will have a serious, responsible and insisting attitude towards every phone call you make, so that your mind will have a positive driving force for success.

　　 Content preparation Before making a phone call, you should first prepare the contents you want to express. It is better to list some papers on your hand first, so as not to forget your speech because of nervousness or excitement. In addition, we should be prepared for every sentence to communicate with the other side of the phone.

When you call, you have to master a certain amount. Opportunity To avoid contact with customers during the meal time, if the phone is over, politely ask the customer whether he has time or convenient to answer. For example, "Hello, manager Wang, I am * * * * * * * * *, when I called you, I didn't disturb you." if the other person had a date to go out, or when there was a guest, he should be more polite and clear the time to call again, then hang up the phone.

If you are trying to find a person's phone, you should quickly transfer the call to the person you are looking for. If the person you are looking for is not responding to the other person, say, "I'm sorry, I'm going out now. I'm XX. If it's convenient, can I help you?" or you can ask the other person to leave your phone number and wait for someone to come back and tell him to call him back.

Whether you call or answer the phone, you can reflect the image of a person or company. Telephone is a window for the company to communicate with each other. A good call and phone call process is a good impression and vice versa. Therefore, you should pay special attention to your words and mood on the phone, whether you dial or receive, a phone call may change your current situation or even a person's life.