Telemarketing, Practical Skills!

For a person who has never had contact with telemarketing, most of them will have this stage at the very beginning. Maybe some people can not imagine what is terrible.

Maybe anyone can make you call one or two strange calls, but how to make you call more than 100 strange calls every day.

Well, think about it.

The initial performance of this stage is not to pick up the phone, to hold the phone in a daze but not to dial the number.

Stunned and so on.

The ideal of the heart is probably: why the industry is so difficult to do, how customers do not want this product, start to doubt the products and the market, or I have to think about it and call again. First, I know the company's information may be better. I must think of a very good opening speech or say that I will never refuse me.

And so on and so on.

Li Huifang, the famous professional godmother, believes that this period of time

It must be clear that a rule 80/20 rule is also called the principle of averaging.

Or understand a sentence: "the best is always the next."

This is no self psychological comfort, but the experience of many marketers.

Only in this way can I constantly hint that I can enter the second stage.

Most people live in the first stage

The result of putting pressure on oneself at the same time.

The problem of telephone fear has been solved in the stage of improving telephone response ability. Many people call it "telemarketing skills", but I still call it strain capacity.

(technique) there is always a way to deceive people. The performance of this stage is basically that it is often asked by customers' questions, holding a telephone tube to ask colleagues or managers in real time, because they say "do not know" and feel bad for customers.

At this time, it should be a test of salesmen's learning ability. There are many ways to learn. Here, it is necessary to learn to ask more questions, and may be laughed at by old colleagues, but we must learn to be thick skinned.

Note a sentence.

"I am a new person, I am afraid of who."

At the same time, it is still emphasized that the amount of telephone calls should be maintained. Only by making more phone calls can we encounter more problems before we know how to solve them.

The best way to learn is to learn in practice.

Some people call a lot, but when they talk to customers, they do not know what to say. The main performance is to become a courier, leave the information to the customers, or confirm the business on the phone to send contracts and invoices.

To the customer, it becomes a solution, and the customer answers whatever questions he asks, and then says nothing.

Wait.

One way to solve this problem is to "see more customers and summarize more".

There is a saying, "failure is the mother of success", and his father is the sum up.

A lot of work in front is for the final deal, and this paction really needs skill. Before contacting some salesmen, they did well in front of them, and they felt very good with their customers, but after a while, they found that they were looking for other people to do business.

Why is it that the salesperson feels embarrassed by the good relationship with the client, signing the bill and letting the salesmen of the same trade get the hang of it.

This is the most regrettable thing.

So here is only one point. We must dare to sign the bill.