Telemarketing: The Adverse Effects Of Fear

All salespeople understand that in the first place, they will seize the opportunity to appear in front of the customer at the first time, and the first one will offer the solution to the customer, and the sales work will be half done.

However, we all understand this reason, but because we can not overcome our fear, we hesitate and delay. When we have to do it, we have no courage to pick up the phone. But when we finally get the courage to pick up the phone, the strong demand for products and services has already been satisfied or needs have changed.

So the staff lost the chance to take the order.

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At that time, you will weaken the rational control over your words and actions.

Generally speaking, it is characterized by panic, nervousness, incoherent speech and stuttering. Even in the telephone sales process, it even shows errors in introducing product information. When answering customer questions, it is not confident, unclear, or in place.

Once these situations arise, it will obviously attract customers' resistance and disgust, and even lead to refusal and interruption of calls.

And a series of responses from customers will make the salesperson who fears more nervous and nervous.

Further aggravating, this makes the sales task form a vicious circle, and the result will be a failure.

Because consumers' cognition of telephony industry is relatively short, there will be a negative mood for telephone sales personnel in most cases. At this time, a fearful telephone salesman's incoherent introduction and intermittent opening will aggravate the negative emotions of consumers, and sometimes they will not be able to hang up the phone.

The brave telemarketing staff will become more and more courageous, never give up and be discouraged.

Telephone salesmen who are mentally ill will face frustration and frustration. They will be reluctant to pick up the phone again, or even end their career in telemarketing.

Do you take normal indifference as a refusal? You know, although most customers refuse to spend any time listening to your product information at any particular time, it does not mean that he refused you.

So you don't have to be discouraged, discouraged or even discouraged.

When a customer makes a refusal to you, he may be in a bad mood that day.

Maybe he is busy.

Maybe his boss just lost his temper.

Perhaps his subordinates have just hit his orders.

Maybe his client cancelled the order.

Maybe he is going home to kiss his own child.

Maybe...

In short, you have to understand that customers will have many reasons to refuse a stranger's call to interfere with their work and life, unless you give him a good reason at a right time.

And that requires opportunity, luck and your efforts.

So, fully understand the reality, stand in the client's position to imagine his refusal of your reasons, you will not be upset, not angry, you will be tolerant and easy to dial the next phone.