Telemarketing Skills: Conquering Customers' Hearts

First, how can we mobilize our own voice elements to shape different customers' favorite images? Create different images through volume, speed, tone and attitude.

Let customers imagine you as a beauty or handsome.

For example, dealing with customers in the north, the voice can be larger, so that the other side feels confident and refreshing.

And customers in the South should be quiet.

Slow down and be gentle.

This will make customers feel comfortable.

Two, clever way to say, how to match the wording, let the customer feel that you and he are the same kind of people? Learn to grasp the mood and manner of the customer according to the tone and the heart of the customer, and instantly evolve into a similar way of speaking with him.

To touch his heart.

Three, how to enter the inner world of customers, how to communicate with people who do not have color and praise what they most want to hear and move most? What kind of people are they?

According to different types of customers, they are divided into 4 colors: red, green, yellow and blue.

1) red, bold, passionate and exaggerated.

Although he is a plain looking girl, you can exaggerate praise for his beauty.

When speaking with such a client, the voice can be larger, faster, more frequent and more expressive.

2) green, peaceful, affectionate and family oriented.

Don't exaggerate compliments with such people, or make the other person feel very fake.

We should use the true feelings, family and other aspects of praise, such as you let me think of my sister or sister, etc.

The voice is a little bit slow and slow.

3) yellow and yellow, but for officials, there is bureaucratic bureaucratic tone.

(to communicate with such people, first of all, do not feel disgusted or have psychological barriers, as long as they are

We should all try to find their advantages, sparkle and praise, and be sincere admiration and admiration. They can communicate well with all kinds of people and learn to see what people say, which is the skill skill that our salesmen must master.

This kind of caring or listening is that you are so young, so you can sit in such a high position. You must be a BBK student.

4) bluish blue - a very strict person.

It is the backbone of the enterprise and the person holding important positions.

What they like to value is what they have done.

Those who like to be steady and steady.

One said, two said two.

The promised thing must be done in strict time. If it is not finished, do not conceal it.

A moderate and steady tone of voice.

Four, how to conquer the hearts of customers? Try to understand the needs of customers as much as possible, and adults first, and then understand the purposeful questions and guidance, and for customers to place orders.

For example, in particular, when customers want samples and information, try to know as much as possible about customer information.

1)

What kind of products?

2) does he have the expenditure and budget?

3) when to purchase? How much do you need?

4) do he have any other suppliers in his mind?

That is, the principle of equivalent exchange.

Five, how can we get rid of this predicament and pressure when we don't place a single order or are often rejected by our customers? When we are very weak, our skills and skills are still not proficient, no one (superior supervisor) can motivate you to see yourself and see the progress of each day instead of rejecting it.

Six, how to deal with customers who are late to bargain, but in fact, they have reached the bargaining step, that is, the customers are basically fully recognized.

Again, like returning the price, it is for psychological comfort to find a balance.

If there is room for this to drop, there is no need to reclaim the benefits and balance the scales.

Seven, be a forever friend to your customers and be truly grateful.

Even if you accept or reject your customers, you must be truly grateful. Even if you refuse your client, he will let you know how to deal with the same customer next time and find a better way.