Steps To Perfect Service For Guide Buyers

A friendly welcome is divided into two parts: body greeting and language greeting. The object of welcome to the guest must be "greeting + one word sale". When greeting customers, they should pay attention to their own pronunciation and intonation, and speak out to make the customers sound pleasant and comfortable. Because the meaning of the same sentence in different intonation is different from others. Pronunciation and intonation can directly reflect the attitude of the waiter.

Body language is welcome. Consumer The demand is getting higher and higher, so the demand for the hardware and service level of the shop is becoming more and more professional. Therefore, in order to make a good impression at the first time, it not only requires the shop's infrastructure to be neat and professional, but also requires the shop guide to greet every customer with a full mental outlook.

When we welcome our customers into the shop, we should notice that modern customers like loose and free consumption space. After we have finished greeting with customers, we must leave some space for them to make customers choose under pressure free environment. At the same time, we must keep our customers' eyes in mind. Of course, caring for customers is not so simple. How to communicate with customers and understand the potential needs of customers is a matter of careful study and analysis.

inspire customer When buying desire, do not rush to introduce FAB of products, we must understand the needs of customers and achieve targeted. To understand the needs of customers, we need to make good use of the right methods to ask questions and ask good questions. When asking questions, you can use the principle of 6W2H to ask questions. When introducing products, we should be able to follow the principle of caution to introduce products, and also to stimulate customers' desire for good knowledge.

To help try it on, it is divided into three stages, namely, before, after and after, and at the same time, a good fitting service enables customers to appreciate our value-added services wholeheartedly, impress them and increase sales opportunities.

It is a buyer who sells goods. All sales are started from refusal. Therefore, we should not be afraid of customers' doubts or disagreements. We should regard it as a business opportunity. The selling process is originally from the "objection consent transaction" cycle, and every transaction is a "consent". Resolving objections is not only a great opportunity to have a good relationship with customers, but also creates new sales opportunities. So we must be clear when resolving objections, and his objections are not aimed at you personally. We must calm down!

　　 Praise customers It is a good way to narrow the relationship between customers and shopping guide. When customers come out from the fitting room to stand in front of the mirror, pay attention to observing the expression and action of the customers, making timely praise. Meanwhile, your compliments must be sincere and specific, from the praise inside, instead of using a "nice" perfunctory.

Additional sales, also known as "one push more", is to meet the additional needs of customers, to provide more services, but also to enhance the sales price of passengers. We should pay attention to the fact that additional sales not only stay in a certain link, but we should be conscientious in daily sales, be good at finding more time, and create more additional sales opportunities.

When the customers confirm the transaction and make payment, we must introduce the after sales service, transfer with the cashier, and establish the membership files. Create true love for every customer.

The above is the basic process of shop service. As a shopping guide, all of our work is to achieve and exceed customer satisfaction, all work is to enhance the performance of the store!