"Slow Delivery" Did Not Come. This "Double 11" Is A Bit Unusual.

After all, the rain continued for a whole day, and Chung Chun Chun's most worrying thing happened.

As the general manager of Shanghai Wujiaochang branch, the "double 11" is more stressed than the previous year's "double 11".

Only "double 11" one day, the express delivery of Shanghai Wujiaochang branch sent about 33 thousand express pieces, which was not anticipated by Zhong Chun Chun. Last year, the figure was 24 thousand.

Chung Chun Chun arranged the company's administrative, customer service, logistics and other personnel to the warehouse site operation. He also personally shipped the cart to Qingpu's express delivery center in Shanghai to load the goods. His wife worked until 7 o'clock in the morning.

At 11 a.m. on November 12th, there was a continuous drizzle in Shanghai and did not stop at night.

Chung Chung Chun was in charge of the Yuantong Express warehouse in Yangpu District, Shanghai. In the evening of November 12th, about 30 workers were sorting out express goods, half of which were temporary workers.

The workers unloaded the goods from the lorry to the warehouse. Several workers moved the goods to the scanning platform. 2 workers were specially responsible for scanning and placing the goods on the conveyor belt. Most of the workers stood beside the pmission belt and placed the goods on the shelves of the corresponding delivery areas. Several workers were responsible for packing the goods on the shelves and moving them to the delivery trucks.

"I want to sleep when I sit down."

"Double 11" just passed, Zhong Chun's face was exhausted.

He stooped down to pick up a lost express and skilfully threw it onto the scanning platform.

According to the State Post Office monitoring data, the "double 11" day, the main business enterprises generated 460 million orders for express logistics all day, up 65% compared to the same period; the postal and express enterprises handled 148 million pieces all day.

From the data point of view, the goal set by the state post office is that the whole network will not be paralyzed and the important nodes will not be broken out.

In order to ensure that the "double 11" express can be delivered quickly and safely, Zhong Chun hired some 20 temporary workers early, and contacted 5 freight cars for cooperation during the "double 11" period. On November 11th, the express amount exceeded his expectations, and temporarily increased 2 cooperative lorries. He also rented a warehouse covering 1000 square meters near the original warehouse.

The backlog of small express has happened.

After a smooth operation for a day, the road was wet and slippery for a long time. In order to protect the safety of the courier, the express sent on the afternoon of 12 days will be delayed until 13.

Next to the warehouse of Wujiaochang branch, a mid way express employee is loading goods on the truck, receiving goods from the customer, pporting goods to the truck side by hand cart, placing the goods code on the truck, and then driving the car back to the Central Express warehouse, one person doing the work of two or three people in the past.

"I am an executive in the company, there is no way, and now the competition between express companies is too fierce." double 11 "ratio is speed, speed is competitiveness.

The anonymous courier told the Morning Post reporter.

"Due to rainy days, a slight delay in express delivery is inevitable."

Chung Chun said helplessly.

The good news is that this year's "double 11" and the delivery link of the courier company were advanced.

"In the past year, the" double 11 "express will be collected at about 3 o'clock in the morning.

This year, as many merchants have prepared ahead of schedule, we started to pick up delivery at 1 in the morning.

Zhong Weichun said.

The reminder issued by the market supervision department of the State Post Office in November 12th about the service consumption during the peak season of the express delivery service (two) shows that Shanghai ranked the first place from the two indicators of sending the express amount and the daily express delivery volume on November 11th.

The notice also said, "we may expect some delays in the delivery of express mail in some areas this week, so that the vast number of consumers can pay attention to the prompt information on the website of the State Post Office and the courier companies in time to give an understanding of this."

"The customer is quite understanding and has not complained about the delay in delivery due to rain.

Customers also understand that "double 11" is the peak of express delivery.

An anonymous courier who is in charge of a community near Wujiaochang told the Morning Post reporter.

At this large community gate, 12 days afternoon, a large number of SF Express Express piling up scenes began to appear.

The lorry will unload the express from the nearby warehouse under the security booth. It will be guarded by the cooperative security in advance. The courier will ride the electric vehicle to deliver the courier in the district.

The security booth has become a temporary connection point for the courier company during the "double 11" period, which is a common practice for the courier company to enhance the delivery efficiency of the "double 11" express.

Around 3:30 p.m. on November 11th, Ma Junsheng, director of the State Post Office and Ma Yun, chairman of the Alibaba board, visited the North China pshipment center.

In the morning, Ma Yun told CCTV financial channel interview that this year's "double 11" is most worried about logistics.

"We have done a lot of input this time to ensure that"

The quality of service.

Ma Junsheng, director of the State Post Office and chairman of the board of directors of Alibaba, Ma Yun came to watch and check. They also discussed how to ensure the user's user experience.

Yu Weijiao, chairman of Yuantong express, told the Morning Post reporter.

The sky was completely dark, and the rain was still unmoving.

It is time to finish work. People who are busy for a day are coming back home to prepare for the "double 11" express.

After the telephone contact with the consumers, the courier of SF express quickly mounted the electric vehicle equipped with the express, and soon disappeared in the rainy night.

Since November 1st, the State Post Office has asked the express delivery company to check the sender's telephone number and relative identity information before verification.

Many consumers worry that this will increase the time of sending and sending express, so that "express" will become "slow delivery".

According to the reporter's visit, we found that many courier companies have not strictly implemented the verification status in practice.

Lin Hu, deputy director of the market supervision department of the State Post Office, said that the current real name system is only in the collection and delivery link. It also refers to the real name of the sender, and does not include the delivery link to the recipient's real name delivery.

"There is no need to worry about this, because most of the packages produced during the" double 11 "period are generated by the promotion of e-commerce.

There is a service agreement between Yuantong and cooperative businesses. In the process of signing an agreement, the business license and other information will be carefully checked, so these businesses are not affected by the real name system.

However, the implementation of the real name system may affect some individual consumers.

CEO express.

In order to cope with the growing

As well as consumers' expectations for faster delivery speed, major express companies have released new tricks in this "double 11".

According to reporters learned from Baishi Huitong express, its research and development of the storm automatic sorting system has been put into use, began trial operation in Suzhou last year, this year increased to 7, distributed in 7 key distribution centers, making the error rate greatly reduced, sorting speed 3 times.

"SF Express has played"

"Basically, we have built a nationwide warehousing and distribution system for e-commerce providers, providing e-commerce providers with a one-stop logistics supply chain solution of" warehouse, dry, matching, store and cabinet ".

"This year, we also introduced a new method -- customer's" double 11 "pre order goods. When we just paid the online payment successfully, we could receive the code of the nesting cupboard from the SMS notification, and immediately go to the nearest nest store to pick up the goods.

Along with the wind express related personage told the Morning Post reporter.

"In order to improve the speed of picking up and sending parts, we have taken the booking of pick up parts, night pick-up, package operation, two or three line personnel support for the first line distribution, reserve the sending personnel, and reserve temporary social delivery resources, and form temporary reserves of resources such as doormen, water supply workers, newspaper delivery workers, convenience stores and other resources.

Xie Haiyan, vice president of Home Express, told the Morning Post reporter.