Marked Spot, But Also Known As Shortage, Negotiation No Fruit Complaints Were Rejected?

The "Ocean Terminal" is in stock, and the order is not yet available for a month.

According to Wu, she has always liked seafood. In October 23rd, she bought a bottle of rhinitis solution and a box of facial mask in a Japanese "buyer" shop on the wharf website, which paid a total of 138 yuan. The reason for choosing this shop order is mainly because the commodity information is marked as "domestic spot". "Before shopping at other sites, we found that many goods were shipped from abroad, and it took several weeks to get them. Just see this shop marked on the spot, should be able to arrive in a few days, so hurry down the list. Wu said, third days after the order, she saw that the logistics information showed "buyers" already. Deliver goods However, what surprised her is that she failed to find any logistics information according to the express number.

Miss Wu inquired about the "buyer". "The other side said I had two items missing, and he was waiting for the merchandise to arrive." Although Wu reluctantly agreed, she agreed to postpone receiving the goods. Shortly afterwards, Wu's colleagues bought a bottle of eyedrops in her "buyer" shop by her account number. The buyer asked whether he could deliver the two single products together, and Wu also accepted the proposal from the other side. After the two single order, Wu found that the two single express number was the same, but still could not find the logistics information.

It was not until November 19th that the three products purchased by Ms. Wu were not received. At this point, she contacted the "buyer" again, and the other said that she had purchased all the goods before. Shortage It can not be issued in time. Miss Wu inquired about when to arrive and did not get a definite answer. The reporter inquired into the wharf website that there are the following stipulations: "the seller of the domestic spot commodity will automatically confirm the receipt within 10 days after delivery, and the overseas direct mail and escort direct mail seller will automatically confirm the receipt on the 20 day after delivery." Wu said, because the first single has been postponed, she really does not want to wait any longer, and discuss with the other side of the return, who "buyers" do not agree.

Wu Wu had no choice but to turn to Ocean Wharf Complaint. "I sent all kinds of credentials to the complaint mailbox, but at the same time, the seller also sent out second single goods, so that we could find out the logistics information. So the foreign terminal responsible for the complaint posted the logistics information of the express number and did not notify me, so it closed my complaint directly. After that, Ms. Wu bought the eye drops for her colleagues, and the two commodities she had purchased had never been seen, and her payment was forced to pay because of the time limit.

In this connection, the reporter contacted the foreign terminal and reflected the matter. The staff replied that, after understanding the matter to Ms. Wu, according to the wishes of consumers, the first single payment was refunded. "The seller is biased in understanding and describing the distribution method. We have informed the seller that the correct delivery method has been corrected." The staff said.