Telephone Etiquette And Customer Communication Skills Must Be Mastered.

When we call a unit, if we connect it, we can hear the friendly and graceful greeting of the other party. We will be very happy in the heart, so that the dialogue between the two sides can start smoothly and have a better impression of the unit.

If you pay attention to your behavior on the phone, you will leave a different impression on the other person.

Similarly, "Hello, this is XX company".

But the voice is clear, melodious and articulate, leaving a good impression on the other side, and the other party will have a good impression on its unit.

So remember that when you answer the phone, you should have the sense of "I represent the image of the unit".

We must keep good while making phone calls.

This way, even if the other person can't see you, you will be infected by the cheerful tone, leaving a good impression on the other person, because facial expression will affect the change of voice, so even though

In addition, we should also face the mentality of "the other side looks at me".

You must not smoke, drink tea or eat snacks during the phone call. Even if you are lazy, the other person can "listen".

If you are bent on your chair when you call, your voice will be lazy and listless. If you sit upright, your body will be straight and your voice will be pleasant and vibrant.

So when you call, even if you can't see the other person, you should regard it as your partner's eyes and pay attention to your posture as much as possible.

Wen Ya should be polite and express in sincere words.

Keep the distance between the mouth and the microphone, and control the volume properly so as not to hear clearly and breed misunderstanding.

Or because loud voice, let people mistaken for arrogant.

Always keep in mind the 5WIH skills. The so-called 5W1H refers to when When is Who, who is Where, where What is, why Why is HOW.

These data are very important in the work.

Calling and answering the phone are of equal importance.

Telephone records should be concise and complete, depending on 5WIH skills.

The phone calls are almost all related to work. Every phone call is very important and must not be perfunctory. Even if the person is not there, please don't hesitate to reply: "he's not here" is about to hang up.

When you answer the phone, you should also try to ask the reason as far as possible and avoid any mistake.

When inquiring the telephone numbers of other units in the Department, the other party should promptly check and tell them.

With the busy business of modern staff, there are always two or three phone calls on the table. When you hear the phone ringing, you should pick up the receiver correctly and answer the phone. Priority is given to long distance calls, and it is best to listen in three tones.

The phone rings about 3 seconds. It's impolite to wait for a long time without a phone call or to keep the person waiting. The other person will be very impatient when waiting, and your unit will leave him with a bad impression.

Even if the telephone is far away from you, when there is no other person near the phone, we should pick up the receiver with the fastest speed. This attitude should be owned by everyone. This habit should be cultivated by every office worker.

If the phone rings five times to pick up the microphone, you should apologize to the other person first. If the phone rings for a long time, pick up the phone just "hello", the other will be very dissatisfied, will leave a bad impression on the other side.