Strengthening The Price Guarantee System In The Whole Territory Of SF, Valuables Must Be Insured.

Starting from June 1st this year, the domestic express delivery industry leader and SF EXPRESS will strengthen the price protection system throughout the country. Besides documents, thousands of valuable items must be insured. SF EXPRESS's front-line courier also confirmed that if consumers are unwilling to accept the insured clause, the receiver has the right to refuse to accept it.

According to sina finance, from the first line of couriers of SF EXPRESS, we know that from next month 1, all valuable items in express delivery of more than 1000 yuan in many parts of the country, besides documents, consumers must choose to protect their valuables. And SF EXPRESS's customer service also tells sina finance. At present, many places in the country have already begun to pilot. For example, the five points of Beijing E world, science and trade, know spring, Peking University and Fang Shi Tong have already been tested in the area of Zhongguancun. Besides Beijing, there are related test points in different cities throughout the country.

It is understood that SF EXPRESS's professional market, such as Zhongguancun, Panjiayuan and other places, covers a large number of 3C products, antiques and other high value products. A staff member of SF EXPRESS admitted that SF's strengthening of the insured system in these areas may be because the proportion of valuables in these areas is relatively large, and it is also the hardest hit area where goods are lost. There are frequent disputes, which can reduce the occurrence of such incidents from the source.

However, although the front-line courier said that the future valuables must be insured, or refused, but the official reply to sina finance sent by SF official said, "in June 1st, we carried out one hundred percent insured activities aimed at the high value and fragile market, aiming at the education market. We advocate the choice of customers, if customers do not choose, we will not reluctantly refuse to accept. "

A SF express employee also called "injustice". Many consumers choose valuables not to be insured, or the value of the declaration is very low, such as sending tens of thousands of jewelry, but only insured 5000 yuan. Frankly speaking, a delivery parcel needs to experience many links in the end to reach the consumers. Finally, the goods are lost, consumers are naturally dissatisfied, but courier companies are also very difficult to handle.

In fact, objectively speaking, the current rate of premium service in the industry is relatively low, with a charge of 1 yuan for 500 yuan and below, and a charge of 501-1000 yuan for 2 yuan, exceeding 1000 yuan for the standard service rate, which is only 5/1000. Moreover, in some professional markets, the premium rate will be reduced as appropriate.

According to incomplete statistics, except for SF, the premium rates of other express companies are generally between 1% and 5%. Among them, the rate of premium rate is the highest, up to 5%; Shentong recommends that more than 2000 yuan of goods should be insured, and the premium rate is generally 3%; the premium rate for remittance express is 3% of the declared value, and the minimum charge is 5 yuan; Tantong has also set up different grades; the rate below 2000 yuan is 0.1%, 2000 yuan or above is 1%; Zhong Tong premium rate is 1%; EMS premium value is collected according to the declared premium amount, and the minimum charge is RMB 1% yuan.

The top limit of these companies is also different. Among them, the highest limit is 5000 yuan / ticket; the highest statement value of Huitong express document category is not more than 2000 yuan, the highest value of non document category is not more than 5000 yuan; the highest insured amount of China Communications is 10 thousand yuan. EMS the maximum amount insured for each mail is RMB one hundred thousand yuan, and Shun Feng's products of Shun Feng, and the upper limit is 500 thousand yuan for a single ticket with a value of more than 20 thousand yuan.

According to the survey by sina finance, the response of consumers is mixed. One Mr. Dai, who is engaged in the Internet industry, said that he strongly agreed with the regulation. He complained to sina finance about "blood and tears". He once had a big loss because he had not insured the price: "how much is the price insured? Is it a cargo spanportation insurance? When I was 25 years old, I sold the cement once, because I didn't buy the cargo spanportation insurance, and I was blistered and almost broke down!"

Miss Wang, a department head of a IT company, said: "people who use SF are not short of that money. The selling point of SF is safe and fast arrival, not cheap. I will always be valuables. Insured price "

Miss Shen, an Internet industry in Hangzhou, also admitted that this rule is very good. It is reasonable to say that not losing pieces is the duty of express company. The insurance price only allows the express company to have the compensation basis in compensation, and the two sides can reduce some disputes and disputes.

Miss Zhang, who lives in Haidian District, agrees. Shun Feng Express delivery fee is compulsory. "Because more than ten yuan or even a few yuan of value insured fees, can provide security for valuables, so that the things sent are more assured. For express companies, compulsory price protection also saves their troubles after damaging their valuables, and can also reduce disputes with consumers.

Consumers who oppose the idea are mainly not accepting this mandatory provision emotionally. Mr. Ma, a resident in Daxing District and a media industry, said that he was unwilling to accept the rule. The first reaction he heard was that he did not want to add more money. Miss Weng, a fashion industry, also told sina finance that she did not agree with this rule, and that the insured price should be voluntary.

Another Miss Hai, who lives in Dongcheng District, points out that there is something wrong with SF EXPRESS. "The express company safeguards the safe delivery of goods is originally his responsibility. If I must admit that the loss is only 7 to 9 times the freight loss without warranty, is it not worth the amount of money to default on the goods? I think it is relatively unacceptable from an emotional point of view."

A miss li of Shijingshan thought more deeply: "first of all, express In general, mobile phones, computers and other mass consumer goods can be defined according to the value, but some articles are difficult to define, and when the goods are individually packaged, it is difficult for the couriers to distinguish them. Therefore, enforcement of the insured price will be more difficult to implement. Second, as a consumer, SF is the smallest loss rate in the express industry, but at the same time, the cost of SF is higher. The purpose of choosing Shun Feng is to spend more money on security, but now that more than 1000 yuan is compulsory, I think it is a disguised increase in price. I am unwilling to pay premium unless special items are important. "

And Miss Yao, who lives in Xicheng District and is engaged in the Internet industry, also admitted that items that cost more than 1000 yuan would cost a little if things were important, but compulsion seemed too much. "Express delivery is not guaranteed even the most basic express security. Is it still express?" the reason why I chose SF express was that it was relatively safe.

Of course, there are consumers who say they have nothing to do with themselves. Miss Lin, an advertising agency in Shanghai, admitted that no matter whether it was compulsory or not, this rule had little effect on her. First, she usually has little valuable objects to send; second, from now on, a long time, the use of Shun Feng is generally sent to the company's objects, do not need to pay their own...

Xu Yong, chief consultant of express logistics information network, thinks that such a system is reasonable. Because the express industry itself is in an open competitive market, as long as it does not violate relevant laws and regulations, the express company has the right to charge for the provision of higher quality services. If consumers are unwilling to pay mandatory premiums, they can choose other express companies. In addition, the compulsory charging system will be conducive to the standard development of Shun Feng and protect it from civil disputes. At the same time, it will become the future development trend of the entire express delivery industry.