After Sale Service Is Good Or Not, Users Know.

Recently, a hot letter of thanks poured in on the service office of Qingdao global group.

Behind the letter of thanks is universal group.

The company's after-sales service team has worked hard for countless days and nights. It is the "new height and heart service" interpreted by the after-sales service team.

In the view of Guo Jiayang, general manager of global group, this is not only acknowledgement and gratitude for the flash of the global people in the letter of thanks, but also expresses the overall recognition of the global group service and the trust of the global products. It is also the embodiment of the 7S management value of the global customer site.

"10 sets 1801

It has experienced nearly 120 days of hard struggle, including the thick and thin system.

High standard! Strict requirements! A successful trial run! We have solved one problem after another. We have completed the equipment installation and production process standard requirements of our company quality and quantity, and let us know about Qingdao globe.

From suspicion, acceptance to recognition.

This is to the installation team headed by an army, and to the sales manager Zheng Shaoping and Qingdao global company, "thank you!"

"Entering the year May, I began to feel the importance of the joint operation.

After the whole system is running, the system is unfamiliar and unfamiliar, which increases the difficulty of operation. There is a problem in one place, and the whole production will be paralyzed.

In order to solve the problem as soon as possible, and do not affect production, every security worker (editor's note: installation team Engineer An Jun) is always on call. Sometimes he goes to the workshop two or three times a night, and on the second morning, he can still see him on time.

This is part of the letter from Henan Changmao Textile Co., Ltd., Fugou, which sent a thank-you letter to the world group.

It is this sincere language and simple emotion that moves every member of the global group.

In addition to Fugou Changmao company, Huafu Vietnam Industrial Co., Ltd., Shandong Guanxian Cheng Lin Textile Co., Ltd., Gaotang Jintai Cotton Industry Co., Ltd., Ningbo Bailong Textile Co., Ltd., Guanxian Jiangxi Shangrao City Delong Textile Co., Ltd., Zhejiang Jin Yuan flax Co., Ltd., Zhejiang Zhejiang Textile Co., Ltd., Jiangyin Lu Hua spinning Co., Ltd., Zhangjiagang Zhangshi Textile Co., Ltd.

A large number of customers from the global group have sent letters of thanks, praising the professionalism of the team members of the installation and after-sale team and the standardized management of the global group.

Global group has always praised the product service concept of "new height and heart service": striving for excellence, serving with heart, constantly improving service quality, innovating service system, perceiving customers with heart, and touching the hearts of customers with details.

Universal group has a comprehensive exchange platform, perfect multimedia files, high-quality value-added services, and fast supply of accessories.

In the field installation of customers, the requirement is to achieve 7S management - sorting, rectifying, cleaning, cleaning, literacy, safety and economy.

In daily service, universal group often serves customers without cost.

In order to solve the urgent needs of customers, the company can send special accessories, special cars or planes to the door for hundreds of dollars of spare parts.

This precise and perfect after-sales service has no direct return, but it brings credibility and customer satisfaction. It brings the word of mouth effect between customers.

For global products, walking out of the factory gate is the end of production and the beginning of building global service brand.

"Nowadays, customers everywhere express their recognition of our products and services through the simple and sincere expression of thank-you letter, and inspire us global people to take the global wisdom, serve the global textile industry with global heart, and strengthen the determination and courage of the global people to build the world brand and serve the global customers."

Guo Jiayang told reporters this.