About Etiquette Knowledge Of Receptionist

Courtesy and hospitality are not enough. Receptionists in the hotel must pay attention to their image and etiquette. Men's hair should not be too long, their hair should not be greasy and scalp. Ladies' hair should be neat and neat, long hair should be put in good order, and no exaggerated hair ornaments should be worn. Only light and large hair ornaments should be used, and hair should not cover up the eyes or face.

Facial modification: Men mustn't have a beard. The face should be refreshing and pleasant.

Ladies should wear light makeup, but do not apply too much rouge powder. They should only be slightly modified.

Body modification: no long fingernails should be allowed. Women should not wear bright nail polish. If you take frequent baths, you may not smell bad, and you can not spray too much perfume.

The receptionist of the hotel is the spokesman of the hotel, or the facade of the hotel. Therefore, the receptionist is required to sit, stand, walk and walk in order to maintain a good mental outlook.

The receptionist should pay attention to your posture and sitting posture during the work.

Words, eyes and smiles, etc., at work, often with a natural smile, showing a friendly attitude, can make guests feel easy to approach.

Do not make small gestures, yawn to cover the mouth, do not make itching, digging nose, picking ears, pick teeth and other indecent movements.

No lazy mood should be displayed, posture should be straight, no swing of body, no standing on the wall or cabinet, squatting on the floor, not tilting the head and making faces.

If you use proper words, you must not offend the guest, nor do you flatter. Your voice should be gentle, not too big or too small. Be clear about what you want to say; always smile.

When the guests came to the counter, they immediately put down the documents they were working on, politely asked for peace, and showed that they had been professionally trained, competent and capable of serving their guests.

The consultation of the guests should be carefully listened to and then answered.

Apologize for answering questions. You must apologize. Excuse me, please wait a moment. I'll ask you for help and ask your guest for feedback.

The work at the front desk is very trivial and cumbersome. At the same time, it is also a good way to train a person's overall quality. I hope you can start from scratch, learn from each other, stick to it, and grow together to be an excellent hotel person to promote the hotel industry to recover and flourish.

A successful person in the workplace has been half joking to tell his secret of success: "if you look bad, you can make yourself brilliant; if there is no talent, then you always smile."

Smiling not only shows confidence, but also conveys a positive attitude to leaders and colleagues. People who are good at smiling are always more likely to get Beijing door-to-door massage than others.

So learn to smile, to smile at everyone who is dealing with you, and to show your affinity fully.

At present, many hotels in order to sympathize with their employees, the front desk service instead of sitting in the form of service for guests, that is to say, when guests come to the front desk, they probably stand up 2 meters away from the front desk, greet the guests and show the guests to sit down, and then the receptionist sits down to do the relevant procedures for the guests. But after changing into the sitting service, many hotel receptionists find that when the guests come, they are too lazy to stand up and directly sit on the seats to greet the guests and then directly deal with the business, which is to be resolutely eliminated.

This is a kind of

The performance of the hotel is humanized, but the guests do not feel respected. Therefore, the receptionist must remember that even if you are sitting in a hotel style sitting room, when the guests are coming to the front desk, they must stand up and greet the guests. Secondly, they should keep graceful posture while sitting, and must not lie on the back of the chair or have some other actions.

Smile is the most basic action of human beings. For the service industry, the most important thing is smiling service.

Smiling service refers to the service provided by the waiter to the guests with a sincere smile. It also reflects the good spirit and noble sentiment of a waiter.

A smile service does not mean that it is only a smile on the face, but rather a sincere service for the customer. If a salesperson smiles only, but does not have any idea of what the customer wants, what does he ask for? What is the use of this smile? Therefore, the most important thing is to serve the customers as relatives and friends when feeling, and to be happy and sad with them and become the intimate people of the customers.

Sometimes individual customers will be tired or we are.

There are errors and tantrums, or some exciting words, but receptionists must not be impatient because of their impoliteness.

On the contrary, we should make our guests aware of their rudeness through active and enthusiastic service.

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